I help organizations manage digital transformation using a customer-centric approach, helping select the best technology to support their staff working to win and keep customers. Customer satisfaction earns trust, and increased trust results in customer loyalty and loyal customers will spend more and are less likely to go elsewhere. Steve Jobs once said, "You've got to start with the customer experience and work backwards." Deep, long-lasting, and rewarding customer relationships don't just happen. They result from strategically planned and well-executed end-to-end customer experiences. Customers evaluate these experiences based on every interaction with us, from the first marketing campaign they see to the last invoice they receive. I'll help you find the technology to support your staff performance at every touchpoint.
