Overview

Product discovery consultancy works with product leaders, product managers and product trios (engineers, product designers and product managers) to validate ideas faster and build solutions that customers love in ways that work for the business. Rapidly upskill your teams in product discovery and delivery techniques to enable world class customer engagement, drawing on our 15 years experience in building and developing teams, people, tools and processes. We do this by coaching and advising you in the 3 main steps of your journey. 1. When you start thinking about your ideal omnichannel engagement strategy Explore and recommend strategies to expand and amplify your customer engagement Reduce the time to market, and maximise your ROI Identify the required expertise, and define an efficient resourcing plan 2. When you have a strategy and you've started setting up Source and staff the right team, and equip them with the training and tools to succeed Draw on a strong network of specialists to rapidly address short term tactical needs. Ensure the team have the skills and confidence to own and evolve your refreshed customer engagement strategy going forward 3. When you have already built something but it's not delivering the impact you need Revitalise and expand an existing customer engagement strategy Bring strategic leadership in customer engagement to an existing product team, and coach them in product management best practices Assess the performance of current conversational interfaces, and identify opportunities to improve engagement, relevance, and conversion