The founders of ProRepair have been providing insurance building services for over 15 years and have worked on a large range of domestic and commercial insurance repairs. Combined they have worked closely with market leading insurance providers and their partners. This includes, but is not limited to; tier 1 loss adjusters as well as brokers which has given them exposure on a wide range of insurer specific product disclosure statements and the ability to apply them to clients needs. Our vast industry knowledge comes with an understanding every step of an insurer’s requirements. This means we can apply accurate claim decisions based on the policy holder’s coverage, along with a detailed scope of works outlining the most suitable repair method applicable to the specific claim related damages. This gives us the upper hand above most as we can better schedule our trades removing the need for multiple site attendances, streamline the claim process and ultimately becoming more cost effective for the insurer. This in turn reduces the overall claim life cycle time driving down claim costs and ensuring a positive experience for all. The founders acknowledge that within the insurance industry customer needs vary based on your unique service offerings. Because we are able to understand the intricacies of this we can easily adapt to your needs and have set up our business model to support various claim management strategies. ProRepair have an extensive trade base including an in-house roofing division, dedicated make safe division and restoration team offering 24/7 service. We also have a vast trade base that allows for rapid scaling when it is required for our clients. Our Project Managers and site supervisors provide quality audits, regular group meetings onsite with trades, and proactively manage the process end to end to deliver quality outcomes.
