Press-One provides an omni-channel array of cost-effective, high-quality contact center services to dozens of entities in retail, publishing, high-tech, education, government, freight and logistics support. Our clients realize that customer engagement via phones, chat, email and SMS text is best left to a professional company dedicated to the continuing investment in contact center operations, personnel and technologies so that they can focus on their core businesses. Press-One's team of professionals are experts in the most popular CRM tools such as ZenDesk, HelpScout, Magento, Shopify and others. Originally founded in 1990 as Circulation Services, Inc., (CSI), and growing to over 300 employees as a premier vendor to the newspaper industry. CSI became Press-One in 2007 to better reflect the growing diversity of our service portfolio while paying homage to our roots in the "press". Press-One was selected and served as the customer service provider for USA TODAY, New York Times and dozens of other daily newspapers throughout the U.S. Headquartered in Fort Collins, Colorado, Press-One offers complete scalability in business process outsourcing, customer service and technical support while maintaining the highest quality representation and operational integrity. Press-One is entirely U.S. based and does not offer an off-shore solution. Press-One is U.S. Army veteran owned and GSA / DoD registered in good standing. Press-One's clients enjoy low mandatory service minimums and flexible, scalable staffing levels as their needs dictate. For the best in BPO and customer service solutions, Press-One!
