Pipe is a web app designed to assist field service workers and back office workers in interacting with each other seamlessly. Pipe allows users to upload documents and photos, making record-keeping a breeze. Scheduling: Dispatch your teams effortlessly with the easy-to-use colour-coded drag-and-drop calendar. Technicians receive instant notification of changes and updates. Information: Sharing information between the office and the field technicians saves time and money. Access to the property details and the job requirements reduces potential rescheduling or cancellations. These factors result in better productivity, increased revenue, and a better work environment. Job Sheets: Correct document handling and processing are vital for any successful business. Technicians can upload pictures, documents and short video clips to their job files. Pipe makes it extremely easy to reference back on a task and view the task history. Reports and Forms: With custom forms, technicians can provide tailored feedback for the specific task. Create Snag sheets, step-by-step install forms and more. Live Location mapping: Turn-by-Turn navigation and real-time location mapping ensure you can dispatch the closest technician. Improved response times increase client satisfaction and reduce operating costs. Insurance Claims: Add insurance claim details to the task before the technician arrives on site. Status updates: Technicians can update the task and invoice statuses, ensuring the office staff are updated to book new tasks and invoiced for work completed. Quotations and Products: Add products and compose quotations direct from any device. Print or email the quotes or share them with your customers via the client portal. Signature: Collect signatures and customer feedback from the site or via the client portal. Chat Platform: With Pipe's integrated chat platform, there is no need for third-party messaging services, and all correspondence is kept in-house.
