Overview

PEC360’s Patient Engagement Centers (PEC’s) and supporting CRM technology deliver timely, coordinated care through the proactive management of patient populations. The combination of trained Care Advisors and our proprietary CRM-driven technology platform makes the PEC360 Population Health Management solution incredibly effective at converting healthcare data and analytics into the type of scheduled visits that improve both quality of care and financial performance. A Care Advisor’s ability to motivate patients into action is fundamental to all forms of successful population management. To accomplish this, PEC360 leverages three proprietary technology platforms: The first is PEC360’s interface engine that aggregates and normalizes data across disparate systems to create a 360o view of each patient. The second is PEC360’s Analytics Platform that processes data from multiple analytics engines to identify patients with “Gaps in Care”. The third and, perhaps most important, is PEC360’s CRM-driven Patient Relationship Management (PRM) platform that is utilized to support Care Advisors in their quest to manage and motivate patients to seek the healthcare they need. So whether your focus is on maximizing “Fee for Service” performance or optimizing reimbursements under a “Pay for Performance” model, a Patient Engagement Center and its underlying technology are highly effective at improving quality of care and financial performance… in any reimbursement environment.