Overview

Qspeech technology that gives great business insights from the conversations of agent and customer. we used Machine Learning, Deep Neural Networks and Natural language processing to develop this technology. Our Product will solve the traction of understanding about customer in real-time and delivers predictive and augmented analytics. nQuantum's Qspeech technology which transcripts Speech or conversations into text and augmented analytics on top of it. We could be differentiated from others under several aspects listed below: 1. We have developed our own API for the languages English ( we can support other indian languages like Hindi, telugu etc.. ) . Hence, we are not required to depend upon anyother API's online to build a speech analytics application. 2. Get upto 100% accuracy in understanding context and intent from your customer conversations and great business insights from your agent interaction with your customer. 3. Voice based augmented analytics. Qspeech application features: 1. Data Curation: Real-time or recorded audio content curation 2. Speech to text : Curated content will be transcripted from speech to text using the machine learning and deep neural networks. 3. Emotion Recognition: Based on the audio and text processing, understanding the customer emotions like calm, neutral, aggressiveness, etc.. by using Machine Learning. 4. Sentiment Analysis: Understanding the positive, negative calls based out of the transcription using natural language processing. 5. Speaker Diarization: Differentating the customer and agent during the Audio call conversation using the machine learning and neural networks. 6. Augmented Analytics: Understanding more business insights like future leads, upselling and cross selling opportunities or customer churn possibilities . 7.Real-time notifications: Notifications will be configured to send to higher management and agent upon real issues which need to be addressed and agent training needed identifications.