Overview

Perform freight services according to company and government regulations. Plan and coordinate pick-up and delivery schedules. Work with Shippers, Carriers, and Dispatchers to manage the schedules. Track and report shipment status to customers. Manage multiple deliveries, process spot requests, and develop new sales strategies to improve business Resolve freight discrepancies in a timely manner. Respond to customer concerns and queries professionally. Maintain positive and productive relationships with customers. Identify and contact qualified carriers for freight services. Negotiate contract and pricing agreements with carriers. Provide special discounts and promotions to customers. Contact current and potential customers for new business opportunities. Maintain strong relationships with multiple carriers. Ensure that freight paperwork is completed and approved before transportation. Maintained freight files and customer receipts for reference purposes.