Operating from Belgium and the United Kingdom, NG-Solution has built a reputation of excellence in the Computer Telephony Integration and Contact Centre market, with a strong focus on Genesys Labs products for which we are Genesys Strategic Partners. NG-Solution has also developed and sold for years Genesys software add-ons, and specifically a Genesys toolbar fulfilling the most advanced requirements. The NG-Toolbar is currently used by large corporations in very disparate environments where different technologies and functional requirements are met: Integration with different CRMs (PeopleSoft, RightNow, Trinicom…) Different telephony platforms (Alcatel, Avaya, Cisco, Siemens, ...) Different types of media, blended or not (Email, Inbound voice, Outbound voice, CallBack…) Single and multi-tenants architectures Virtual contact centres and remote (at home) agents… The NG Toolbar is flexible enough to accommodate all the technological and functional requirements of a modern contact centre.
