Overview

MORE THAN 5 YEARS OF EXPERIENCE SUPPORTING BUSINESSES LIKE YOURS Mystery Guest Inc was born from the need for mystery customer research at Jakarta and other Cities in Indonesia. The majority of companies have long understood that the quality of customer service depends greatly on the image of a company, levels of customer loyalty and, of course, profit levels. For example, given the choice of two stores which offer products of roughly the same quality and for approximately the same price, the customer will most likely choose to buy the product/service offered by the store which has the best customer service. But how can customer service levels be monitored to ensure that they meet customer expectations? By using Mystery Shopper from Mystery Guest Inc services.