Overview

mplContact has provided outsourced contact centre services to businesses of all sizes and in all industries since 1994. From overflow calls during the day when your office is busy or unmanned, out of hours helpdesk and escalation services, or 24/7 order and sales lines – mplContact is the cost effective extension of your team. We are now one of the UK’s leading providers of outsourced contact centre solutions and are specialists in complex customer service provision. We are available 24 hours a day from our network of UK contact centres, there for our clients and their customers every minute of the day. Never miss an enquiry again and keep hold of your customers by showing them great customer service. Our contact centre uses multichannel contact management technology which incorporates standard contact centre features such as ACD, CTI, IVR, scripting, database, messaging, workflow, scheduling, reporting and business applications. This technology enables our clients use our services whenever and however they wish. By seamlessly overflowing calls to us, clients benefit from daytime, overnight and weekend cover and an integral Disaster Recovery/Business Continuity solution. Alternatively, clients can use our agents as a dedicated extension of their business by completely outsourcing all the contact generated by their marketing campaigns, product support and customer service lines. This is ideal for specific campaigns that require a booking-on system.