Founded in 2015, Mozaic aims to provide innovative solutions for retail merchants, retail groups, banks, and shopping malls to help them enhance customer engagement and increase profits. Mozaic Retail is a data-driven, cloud-based, 360 Customer Engagement and Loyalty Suite that helps merchants to understand their customers and increase their revenues. The suite creates an emotional connection between customers and brands, one in which customers feel seen and heard. customers appreciate brands that cater to their needs, provide an exclusive shopping experience, and offer tailored promotions. Research has shown that revenue growth is tied to customer engagement. According to PWC, organizations using digital outreach methods forecast higher revenue growth, and Bain & Company found that engaged customers spend between 20% and 40% more than other customers. The more engaged your customers are, the more they’ll spend which will increase your revenue per customer.
