moveXM is the All-in-One Software Platform for Experience Management 'hosted & made in Germany'. The platform makes it possible to manage all aspects of a successful Experience Management Program, thus enabling you to increase Net Promoter Score® and overall customer satisfaction and consequently to reduce churn rates and costs. moveXM meets the highest data protection standards: > Data is stored exclusively in Germany. > GDPR (DSGVO) compliance is guaranteed. > Data security and quality management are ISO-certified. For more than 25 years, we have been contributing to the success of our customers as a reliable partner. Our customers include industry heavyweights such as VW, BMW, Audi, Mewa and Provinzial as well as SMEs. moveXM empowers companies to manage their Customer Experience with 4 scalable modules that help to collect and analyze customer feedback along the entire customer journey and across all touchpoints, respond promptly to complaints, derive actionable insights and initiate sustainable improvement measures. We call that the “XM Cycle” of continous improvement: 1. Listen & Measure: What do your customers think about you? 2. Care & Engage: What needs to be done immediately? 3. Analyze & Understand: What can you learn from gained insights? 4. Plan & Improve: How can you improve satisfaction and CX? The XM Cycle facilitates continuous improvement of the customer experience in a results-oriented manner. moveXM is a brand of TTR Group, a German CX-Management pioneer based in Frankfurt am Main, providing solutions for improving customer satisfaction and customer centricity at the highest level since 1995.
