Disruptive technologies, changing customer behavior and shifting economic and political winds have led to complex challenges requiring innovative, nimble solutions that are not business-as-usual. Enterprises are expected to invest nearly $2 trillion in digital transformation initiatives by 2022, yet research indicates that 70 percent of these initiatives will not reach their goals. To succeed in the digital economy, established businesses must develop new organizational capabilities and Design Thinking and related competencies are fast becoming a key ingredient for successful digital transformation.
