Jake McKee is one of the founders of the modern customer community movement. He led Apple’s famed Global Support Communities. He pioneered efforts at LEGO to engage its adult users in a community - which spawned breakthrough innovations such as the Mindstorms community driven product development (which landed on the cover of Wired Magazine). For more than 10 years, Jake has been a leading industry community consultant working with clients like Cancer Treatment Centers of America, Calix, Southwest Airlines, and Outdoorsy. Jake McKee Consulting focuses on helping organizations of all sizes design, execute, and grow community programs that increase both member and business impact.
