Overview

Impact Academy was founded on the belief that Customer Success is a game-changer in business. In an era where retention is becoming more important than conversion, our mission is simple: equip our customers with what they need to excel at Customer Success. Every big idea starts with a problem. Ours was the mismatch between demand (everyone wants to work with customer success!) and the lack of knowledge on how to do it - in a time efficient way. We wanted to offer a world class training experience with enriching and hands-on content for all CS-professionals interested in growing their skills. We launched in 2021, and have already helped thousands of participants through our programs. By leading the way in CS, value is created for our customers, their organizations and the customers they work with. No losers, only winners! ★★★★★ "The course offered many valuable lessons and insights into actual cases and how you should address them to create value for your business and your customers. Johan and Lincoln possess excellent subject matter knowledge and communication skills. This results in more value and credibility for the person taking the course. It's intense but easy to follow if you take the time to be active throughout the course. For me, the course offered many valuable perspectives, guides, segmentations and new ways of working in the area as a CSM. On the whole, I would grade the course 5/5. I would recommend that all CSMs complete this course prior to going into this area." ★★★★★ "The Customer Success Manager Program was such an excellent opportunity to learn new and improve existing skills to help me in my career, therefor helping my customers too! The whole team were excellent and I hope to attend many more related course in the future!"