Guest Experience is the cornerstone of the hospitality business. In reality your first clients are also your colleagues. They have the potential to be your best company ambassadors. They are the the primary point of contact which creates the most emotion, loyalty and value. That is my belief. That is my passion. That is where my expertise lies. That is what I would like to share with you. Investing in developing and coaching your people is key to creating a unique service culture and an authentic and enriching Guest Experience. This strong belief has driven me over the past 20 years and now I would like to put my expertise and my passion at your service. I have built my international operational, managerial, leadership and project expertise in 3 key areas: - Luxury Hotels - Health & Wellness - The Cruise industry I offer a bespoke service designed to support you managing projects in the following areas: - Quality & Human Capital Audit - Consulting & Project management - Values & Vision (re)definition - Team training & Coaching My value-add is rooted in the method I have developed during my wide-ranging industry experience : 1- Full immersion First of all I dive into the deep blue to fully understand your values, vision and strategy. 2- Integration Then I slot into your own teams to better understand the current dynamics and to identify the pain points and key stakeholders in change management. 3- Action planning & Guidance Finally I deliver an action plan and offer guidance to create a long-lasting positive culture shift – allowing you to remain or to become the leaders of today, tomorrow and beyond.
