Healthcare Communications partner with 130 NHS Trusts to deliver digital first and socially inclusive patient communications across multiple engagement channels. We focus on excelling in Appointment Management and Patient experience surveys at every touchpoint along the pathway, including post discharge and underpinning every part of our operations is absolute data security. We send over 130 million secure patient communications on behalf of our healthcare partners. Our multi-award winning Patient Engagement Portal is live in 80 UK hospitals and instantly delivers appointment letters, test results and outcome summaries straight to patient smartphones. Our platform automatically switches to another channel to reach those not digitally enabled and digital content coverts to 102 languages and can be read out loud in over 40, to ensure every patient can understand important information about their healthcare. Patients can complete eTriage, waiting list validation and pre-assessment forms remotely, from the comfort of their home and initiate personal follow up appointments via their mobile or channel preference. We empower patients to self-manage their health with AI powered technology that personalises communications, improves access to care and delivers exceptional operational efficiencies at scale.
