THE BASE Product Quality That’s our reputation in the cup. It’s also our commitment for producing high-quality coffee. It’s why we go out of our way to source the best quality beans and cup, check each batch of coffee roasted. THE HEART Sustainability Ensuring Gloria Jean’s is a sustainable business is a high priority for us. We’re committed to establishing lasting relationships with our farmers, upholding the highest standards & methods of making coffee while investing in research and product development. TOP LAYER Day Parting Service Making a customer’s day with our customer service and great tasting coffee. To put a smile on their face and keep them coming back. THE FOAM Community Gloria Jean’s is a global specialty coffee chain that is committed to positively impacting community groups and building livelihoods. Coffee has the ability to make people pause and interact with each other. Human connection is why we’re here, and sometimes we realise it’s as simple as two lattes. Our Vision To be the most loved & respected coffee company worldwide. We want to be the most loved and respected coffee company in the world, and we are tireless in our pursuit to serve the highest quality coffee, while making each and every one of our guests feel like they are returning home when they step into one of our coffee houses. Our Values Our four values reflect who we are, and how we approach everything we do. These are not values that change from time to time, situation to situation or person to person, but rather they are the underpinning of our company culture. By maintaining these core values, regardless of how large a company we become, we can preserve what has always been special about our brand. • Partnerships based on integrity and trust • Commitment to excellence and innovation • A culture of joy and passion • Belief in people, building & changing lives
