In the world of IT, identity theft is a growing concern. Criminals are targeting IT help desks, posing as genuine employees, and manipulating even well-trained support staff into issuing new passwords for intended victims. This stolen password can be a crucial component in various IT attacks, including ransomware assaults. Conventional mitigation strategies involve awareness training, Multi-Factor Authentication (MFA) for log-ins, verification procedures, and well-intentioned measures. However, these measures often prove inadequate against skilled social engineers who manipulate emotions to gain the support they need. FastPass offers an innovative solution as a cloud or on-premises offering. It has received certification from leading IT Service Management (ITSM) vendors and can seamlessly integrate with almost all ITSM solutions. The verification process can be customized for different user groups, aligning with your organization's security policies. Additionally, it can incorporate data about the user's device usage, along with the use of Multi-Factor Authentication (MFA). FastPass goes a step further by providing an advanced self-service option for password resets. This not only reduces the workload on the service desk but also allows more time for a thorough verification process for users seeking personalized assistance. Employees benefit from faster service with no waiting in queues, resulting in enhanced user satisfaction. In the realm of IT security, safeguarding against identity theft is of paramount importance, and FastPass offers a robust, flexible solution to ensure your organization's defense against social engineering attacks.
