Overview

For the last 15 years, the company has been specializing in the development and implementation of business solutions based on the Microsoft Dynamics CRM platform, and was awarded the title of Microsoft Gold Certified Partner. President of the company Andrey Bezgubenko has the honorary status of an authorized expert of Microsoft technologies (Microsoft V-TSP). Key competence: development and integration of XRM-systems XRM (eXtended Relationship Management) is an advanced system for managing customer relations. It is built on the basis of Dynamics 365, and thanks to its flexibility helps to create solutions for any business area. XRM solutions integrate with contact center, web portal, payment systems, document management systems, messengers and SMS-gateways, integrated communication centres and other channels of interaction with the client. This allows you to identify the customer at every point of his interaction with the organization, improve the level of service and ensure his loyalty. "E-Consulting" is the only company in the territory of Ukraine that owns a patent for the use of the XRM® sign since 2007. The company has 16 patented industry XRM solutions: for banks, stadiums and sports clubs, collection companies, distributors, advertising agencies, retailers, and others. The main activity of E-Consulting is the development and implementation of CRM (XRM®) systems for banks, financial companies, contact centers, retailers, entertainment complexes, postal and logistics companies, public organizations and holdings, housing and communal services companies . Integrator also designs and builds from scratch powerful IT infrastructures on a turnkey basis and provides their support using Microsoft technologies.