Our hybrid outsourcing model uses a blended team approach of both onshore and offshore team members, ensuring strong oversight and collaboration, whilst increasing output at a more cost-effective blended cost. We form a true partnership, providing a high-quality service to you and to your customers allowing you to scale your business. Our main services include: DITO Contact Primarily dealing with instant response communications such as inbound and outbound calls and via our bespoke omnichannel system we offer live chat, Twitter, Facebook Messenger, WhatsApp , SMS, and so on. Our staff are fully trained with ongoing support and development to handle our clients requirements and represent your brand. They are highly skilled in Lead Generation, Customer Service, Sales, Aftercare, Customer Retention, Complaints Handling, Overflow Call Management, Concierge Services and Appointment Setting. DITO Audit Accurately reporting on the call performance of your agents is crucial for staying compliant and improving your call-centre based business. Our bespoke call-audit reporting software is designed to allow you to easily identify high and low risk areas of your company, giving you vital information about your staff in second. We provide you with external auditors that can listen to high volumes of calls each day, week or month and score them against pre-built QA Scorecards via our bespoke, cloud-based reporting software. DITO Process Primarily dealing with back-office solutions as well as non-instant communications such as Email Management, Data Processing, Data Capture, Document Reading, Document Sorting, Back-office Support and Document Conversion. We can print, receive and process your documents and integrate with your systems. Why DITO? Reduced Costs | Increased Efficiencies | 247/365 Support | Increased Growth Opportunities | Strong collaboration and communication | Extended-team | Full Oversight | Management support and development to UK standard
