The Customer Service Standard Certification (CSSC) Limited whose headquarter is based in Trinidad and Tobago, has the distinguished mandate and singular right to administer the International Customer Service Standard (ICSS) in the West Indies. The ICSS, which was developed by the International Council of Customer Service Organizations (ICCSO), is the only recognized and proved standard of customer service worldwide offering a balanced internal scorecard self-assessment backed by an external assessment and certification program. The CSSC are partners with the Customer Service Institute of America (CSIA) who has the exclusive North American rights to distribute the International Customer Service Standard (ICSS) and are delegated by the ICCSO to manage the International Service Excellence Awards. (These awards are the world's peak customer service awards with leading customer service Organizations and individuals around the globe being nominated in a variety in categories to recognize their commitment to customer service excellence) The Customer Service Standard Certification (CSSC) Limited who recently launched its operations in the region also has responsibility in the West Indies for customer service training and licensing the Licensed Assessors which conduct the onsite assessments which lead to the awarding of "Certified Customer Service Organization" status. Once organizations subscribe to the standard and become certified, the standard has the ability to extensively and significantly improve the standard of customer service in the region.
