Overview

o All customers are correctly and timely billed. o Adjustments correctly calculated and meter readings correctly captured. o Investigate all unbilled accounts. o Ensure the correctness of the tariffs. o All miscellaneous charges are raised. o Change customer meters on the system. o All billing journals are correctly captured o Creation of IMs o Team Work o Obtaining information from internal or external stakeholder’s in-order to do the necessary changes on customer’s account. o Adhering to business rules (RASI) and by laws o Finalisation of customers’ accounts. o Finalization of water meters o Timely resolution of customer queries as per NRS047: - Telephonic queries - Pega queries - Faxed queries - Walk – in – customer queries - Letter queries - E-mail queries o Seeing walk-in customers. o Team work o Submission of Reports: - Faulty meters - Change meters - Meter inspections - Wrong readings - Number of implausible and outsorts - Number of unbilled accounts - Account queries, reversals and estimated accounts both system and manual. - Number of check readings. - Number of memos, adjustments and accounts easy billed. • Investigation and finalization of refunds.