WHAT DEFINES US CORE PURPOSE Integral, human, specialized and innovative care to maintain and/or improve the health conditions of our users. HIGHER PURPOSE (MISSION) We are experience in health with results and human sense. SHARED FUTURE PROJECTION (VISION) To be an institution that provides health services as a reference for the system, recognized for its experience, commitment, generation of knowledge and wealth with social responsibility. QUALITY POLICY We are a team committed to the continuous improvement of processes, we work with a comprehensive approach based on Risk Management, Patient Safety, Humanization of services, ensuring user satisfaction and sustainability of the institution framed in compliance with applicable requirements. PATIENT SAFETY POLICY We work to provide safe care, focused on prevention, management and continuous improvement of events that may generate risk to the user and his family with the commitment of our human talent, framed in a culture of fair security, educational, non-punitive, transparent and confidential reporting. HUMANIZATION POLICY We work permanently to provide comprehensive care with quality and humanized, which ensures respect for privacy, welfare and good treatment to patients and their caregivers; continuously strengthening in our employees the attitude of service, communication and a healthy working environment, which impacts both internal and external customers. PRINCIPLES AND BELIEFS QUALITY We believe in doing things well by continuously improving and seeking to meet the expectations of citizens. TRANSPARENCY We believe that all our actions should be ethical, clear, accurate and verifiable. RESPECT We believe in understanding and valuing human diversity and differences.
