At BGCOMM CONTACT SOLUTIONS, we do things differently. We excel by performing passionately and with fervor. We at BGCOMM CONTACT SOLUTIONS believe that an honest and outstanding call center services are the key ingredients of every success of business that are able to attract and retain customers. We are a trusted outsourcing partner to clients in the US, UK and Australia. If you are a medium-sized business and needs reliable and responsive support during the day, overnight or even round-the-clock, seven days a week, BGCOMM has your back! We offer a diverse range of services which includes inbound and outbound customer service, technical support, telemarketing and sales. We have cutting edge technology and robust infrastructure to manage all our projects efficiently. We are equipped with the latest facilities such as predictive dialer software, IVR, softphone, quality headphones, voice logging and call recordings in our state-of-the-art facility. BGCOMM CONTACT SOLUTIONS has the expertise and skilled human capital to manage large outbound and inbound call center services. It goes without saying that virtually everyone has experienced the frustration of struggling to understand an overseas call center agent, BUT NOT HERE! Every one of our BGCOMM CONTACT SOLUTIONS agents are thoroughly screened and trained before onboarding to ensure their verbal and written communication skills are exceptional. Our agents are required to complete extensive call center training courses that include additional instruction on how to minimize any accents. Don’t just take our word for it: LISTEN TO SOME ACTUAL AGENT RECORDINGS yourself and hear the BGCOMM difference! We make sure all our agents are English-proficient and adept in handling customer of various nationalities.
