Overview

WHAT IS AUDITWISE? AuditWise is a centralised quality management and reporting solution developed specifically for contact centres. It is the essential tool for any business wanting to discover actionable insights into agent performance. The easy-to-use web portal provides extensive reporting and dashboard functionality for all levels of staff in your business. The software has lots of clever features that not only allow you to score your staff but can also assist in performance management, increasing employee engagement and driving customer satisfaction. Scorecards are so straightforward to build and administrators can easily add staff members and allocate the relevant permissions. Your teams can be set up and ready to be scored in minimal time. Paying only for the number of users that are being scored, AuditWise is ideal for any size of business looking to improve its quality of service and customer satisfaction. WHEN DID IT ALL START? Working closely with contact centre teams over the years it became evident that there was a gap in the market for a dynamic quality assessment and reporting solution. AuditWise came about as a result of a lack of availability of modern scoring and basic auditing solutions in the marketplace. WHY AUDITWISE? With over 30 years of customer service and call centre management experience and a further 20 years of working in a regulated environment, we are perfectly placed to support your business in the implementation of quality monitoring and driving results. We will listen to the feedback of our customers and continually develop our solution in line with new requirements. We will ensure that we are proactive in our updates and keep abreast of any changes in the market.