Experience

Intralot Adriatic d.o.o.

• Croatia
• IT Services and IT Consulting
• 1 - 100 Employee

• Retention Specialist

  • Jan 2020 - Present

  Intralot is a a leading gaming solutions supplier and operator specializing in gaming systems, product solutions and services for Lotteries, Betting and Casinos operating around the world in 47 various jurisdictions. Intralot Adriatic is the Croatian subsidiary of Intralot Group, working with the company’s large corporate client - Croatian Lottery. My responsibilities in the company are: • Development and implementation of Acquisition, Retention, Upsell and Cross-sell promotions on a monthly basis for the Lottery and Casino product verticals through Partnering with BI and Marketing. • Developing the loyalty program strategy and design for online and retail channels. • Analysis of player behavior, activity and trends • UAT testing of software features, reporting and tracking issues • Implementing promotions in the system and reporting on promotion results Show less



Morgan Stanley

• United States
• Financial Services
• 700 & Above Employee

• Business Continuity Risk Specialist

  • Jul 2019 - Jan 2020

  Business Continuity Management (BCM) team globally has three core functions: Business Continuity Planning, Crisis Management and Supplier Risk Management. The BCM function serves to protect the Firm's franchise in the event of a disruption to its people, operations, technology, and facilities.My tasks and responsibilities:Conduct assessments on the firm’s suppliersCollaborate with the business unit representatives and other internal stakeholdersProvide status reports and metrics about outstanding and aging issuesAssist in writing policies and proceduresManage entitlements for systems used by the division globallyTrack contingency plans for critical services and escalate as requiredManage external conference bridgesWork on ad hoc tasks related to BCM internal services as required Show less

• Operations Data Specialist

  • Feb 2018 - Jul 2019

  Operations is one of the largest divisions in the firm and has diverse responsibilities, including correctly settling and recording millions of transactions per day, identifying and mitigating all operational risks, developing strong client relationships and partnering with technology to realise the full potential of IT and e-solutions. My primary responsibilities: • Customer database management (i.e. creation of newly acquired customers in the core system of Morgan Stanley and maintenance of the records of existing clients). • Liaising with the Business Units and Stakeholders to obtain all necessary information. • Collection of documents obtained per regulatory requirements. • Providing status reports and escalating issues to management, as appropriate. • Enhancing and maintaining written procedures. • Updating proprietary systems with information / documentation obtained. • Partnering closely with the Compliance and Risk Divisions and groups within Operations to help the Firm’s Business Units comply with certain regulations that involve data and/or documentation requirements. Show less



DiVan

• 1 - 100 Employee

• Marketing Assistant

  • May 2017 - Jan 2018

  DiVan is a startup company specializing in discovering events and places, often partnering with venues, event organizers and FMCG companies. My primary responsibilities were: web administration, content creation and data entry, communicating with users and business partners, suggesting and developing new features and improvements, social media management. With DiVan we were one of the participants and winners in the Zagreb Startup Factory 2017 startup competition. DiVan is a startup company specializing in discovering events and places, often partnering with venues, event organizers and FMCG companies. My primary responsibilities were: web administration, content creation and data entry, communicating with users and business partners, suggesting and developing new features and improvements, social media management. With DiVan we were one of the participants and winners in the Zagreb Startup Factory 2017 startup competition.



Faculty of Economics and Business Zagreb

• Student Assistant

  • Mar 2013 - Jun 2014

  Student Assistant for Šime Smolić, PhD, Department of Macroeconomics. My primary responsibilities included giving lectures and holding consultations, assisting in preparations and preliminary research for the SHARE international research project. It also included translating course materials and software and statistics handbooks, gathering data, editing and making tables and recording student activity and points. Student Assistant for Šime Smolić, PhD, Department of Macroeconomics. My primary responsibilities included giving lectures and holding consultations, assisting in preparations and preliminary research for the SHARE international research project. It also included translating course materials and software and statistics handbooks, gathering data, editing and making tables and recording student activity and points.