Zora Simac
Otoakusticar at Bontech Research Co.- Claim this Profile
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English Professional working proficiency
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Croatian Native or bilingual proficiency
Topline Score
Bio
Credentials
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Ship Agent
Adria Libar Maritime & Yacht training centreSep, 2014- Sep, 2024
Experience
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Bontech Research Co.
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Croatia
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Medical Equipment Manufacturing
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1 - 100 Employee
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Otoakusticar
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Dec 2021 - Present
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Lulic d.o.o.
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Food and Beverage Manufacturing
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1 - 100 Employee
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Business Secretary
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Oct 2013 - Nov 2021
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Company secretary
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Sep 2009 - Oct 2013
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Carnival Cruise Line
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Travel Arrangements
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700 & Above Employee
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Guest relation management / 1st purser / Guest service mng.
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Apr 1995 - Jul 2004
1998 - 2004 Guest relation department - 1st purser officer / Guest Relations manager • Responsible for leading and organising the Guest / Front Desk Operation with overall management of a crew of cca 1500 and the responsibility for cca 4000 guests when under sail • Ensuring all guest requirements are met at all times through a 24/7 service operation • Managing and resolving guest complaints and providing acceptable solutions to both parties • Mediating with shore side agents regarding port operations, collating customs and immigration paperwork and coordinating the entry of relevant information • Ships Documentation (responsibility for all paper work needed for clearance upon entering the ports in different countries) • Assisting with medical representatives and managed medical / emergency disembarkations • Overall ensuring company quality standards are maintained regarding guest related issues Show less
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Education
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Gimnazija Sibenik
Journalist -
2011 - 2012
University of Zagreb/Sveuciliste u Zagrebu
Enviromental Specialist, course -
2016 - 2016
Adria libar, Sibenik
Ship agent
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