Umpire

• Aug 2022 - Present

Assistant Property Manager

• Jul 2021 - Present

Sr. Portfolio Lease Analyst

• Jun 2019 - Jul 2021

As a Sr. Portfolio Lease Analyst, my responsibilities include reviewing invoices to ensure accuracy, monthly reporting of critical dates, conducting audits of year end operating expense reconciliations, reviewing estoppel certificates, processing requests for Certificates of Insurance, reviewing and incorporating change of ownership notices, identifying and tracking savings, exceptions, and security deposits. Additionally, I am responsible for maintaining and innovating the abstraction process for my clients, including tracking all documents, assigning out work, and ensuring due dates are met in a timely manner.Highlights:- Saved clients over $300,000 in two years- Resolved 98% of account balances for over 400 locations- Analyzed and recorded over 750 leases in one year Show less

Portfolio Lease Analyst

• Oct 2018 - Jun 2019

Outside Sales Representative

• May 2018 - Oct 2018

Assistant Manager

• Feb 2017 - May 2018

- Assist in managing a team of 7 employees and a fleet of 220 vehicles- Run daily customer service, sales, and maintenance reports- Responsible for branch sales, customer service, and development of employees- Increased branch customer service score two consecutive months- Coached 7 employees through career achievements

Management Trainee

• May 2015 - Feb 2017

•Exceeded company average in customer service rating for 15 out of 18 months•Coordinate and balance for daily operations according to needs of accounts and volume of reservations•Solve spontaneous conflicts that arise on a daily basis•Achieved elite sales level for three consecutive months•Actively market to accounts to grow business volume•Ensure customer satisfaction throughout the rental process

Sales Assistant/Warehouse Employee

• Aug 2014 - Dec 2014

- Efficiently stocked inventory, packaged, and shipped product - Provided superior customer service via phone and in person - Successfully trained a new employee - Generated numerous new business leads by performing cold calls - Showcased attention to detail by documenting the receipt and transfer of products into Frost’s intranet - Efficiently stocked inventory, packaged, and shipped product - Provided superior customer service via phone and in person - Successfully trained a new employee - Generated numerous new business leads by performing cold calls - Showcased attention to detail by documenting the receipt and transfer of products into Frost’s intranet