Experience

Bellwether
• India
• IT Services and IT Consulting
• 1 - 100 Employee
• Technical Production Analyst

  • Apr 2023 - Present

ReliaQuest
• United States
• Computer and Network Security
• 700 & Above Employee
• Customer Success Manager

  • Sep 2021 - Mar 2023


KnowBe4

• United States
• Computer and Network Security
• 700 & Above Employee

• Customer Success Manager

  • Apr 2020 - Sep 2021

  -Have consistently managed 340+ accounts since leaving training. -Leveraged KMSAT and other KB4 products to ensure customer satisfaction. -Consult with customers to drive success on the KMSAT console. - Currently average at 90% Renewal Deal Retention and 119% Net $ Retention over a year span. -Have consistently managed 340+ accounts since leaving training. -Leveraged KMSAT and other KB4 products to ensure customer satisfaction. -Consult with customers to drive success on the KMSAT console. - Currently average at 90% Renewal Deal Retention and 119% Net $ Retention over a year span.



Pulte Group Inc - Careers

• Customer Care Manager II

  • Jun 2019 - Apr 2020

  - Coordinated countless home repairs with homeowners and trade partners.- Supervised 5 homeowner communities. - Delegated between homeowners and trade partners.

• Customer Care/Sales/Construction Intern

  • May 2017 - Jun 2019

  My responsibilities while at Pulte consisted of Customer care, which entailed - Meeting with clients and home owners to answer questions and organize appointments to find resolutions.- Managed the production of homes and crews. - Assisted executive level management with day to day tasks.



Enterprise Rent-A-Car

• United States
• Real Estate

• Management Trainee Intern

  • Aug 2018 - May 2019

  - Anticipating, identifying and fulfilling guest needs. - Collaborated with team members to improve branch productivity. - Delivered high sales numbers and was within the top 25% of sales during my time. - Anticipating, identifying and fulfilling guest needs. - Collaborated with team members to improve branch productivity. - Delivered high sales numbers and was within the top 25% of sales during my time.

• Production Assistant

  • May 2013 - May 2019

  - Provided personal assistance for Executives at Enterprise level companies. Some of these companies include Microsoft, Oracle, Sony and Cisco. - Coordinated technical support between clients and other staff members. - Collaborated with multiple technical departments on the best way to drive customer satisfaction. - Provided personal assistance for Executives at Enterprise level companies. Some of these companies include Microsoft, Oracle, Sony and Cisco. - Coordinated technical support between clients and other staff members. - Collaborated with multiple technical departments on the best way to drive customer satisfaction.