Yusuf ÖZELKÖSE

Product Manager & Software Support Coordinator at SBI BİLİŞİM A.Ş
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Contact Information
us****@****om
(386) 825-5501
Location
TR
Languages
  • English Full professional proficiency
  • Turkish Native or bilingual proficiency

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Credentials

  • International Business Analyst Training
    IIBA
    May, 2019
    - Sep, 2024
  • LTE eRAN8.1 Basic Features and Algorithms
    Huawei
    Nov, 2016
    - Sep, 2024
  • WCDMA Training
    Huawei Technologies
    Jan, 2015
    - Sep, 2024
  • PTN 6900 2nd Line O&M Delta Training
    Huawei Technologies
    Jul, 2013
    - Sep, 2024
  • BSC6810 Data Configuration Training
    Huawei Technologies
    Nov, 2010
    - Sep, 2024
  • WCDMA Air Interface Training
    Huawei Technologies
    Dec, 2009
    - Sep, 2024
  • M2000 Operation and Maintenance
    Huawei Technologies
    Jun, 2009
    - Sep, 2024
  • 3G Introduction
    Huawei Technologies
    Mar, 2009
    - Sep, 2024
  • Unix Shell Programming
    Smartpro Bilgisayar Akademisi
    Jan, 2009
    - Sep, 2024
  • GPRS Network Performance
    Motorola Solutions
    Jul, 2008
    - Sep, 2024
  • Network Performance
    Motorola Solutions
    Jul, 2008
    - Sep, 2024
  • OMC-R System Administration
    Motorola Solutions
    Sep, 2007
    - Sep, 2024
  • Intermediate Unix System Administration for Solaris 9
    Sun Microsystems
    Jul, 2006
    - Sep, 2024
  • e-business
    IBM
    Apr, 2001
    - Sep, 2024

Experience

  • SBI BİLİŞİM A.Ş
    • Türkiye
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Product Manager & Software Support Coordinator
      • Jul 2021 - Present

      • In addition to my product manager role at The Revenue Administration, I pioneered the establishment of the Software Support Department, I still support over 50 projects here, and I follow up the process from identifying the problems to solving them with my team. • I am a part of the technical team that conducts interviews for recruitment to The Revenue Administration IT Group, to choose right people to work with. • In addition to my product manager role at The Revenue Administration, I pioneered the establishment of the Software Support Department, I still support over 50 projects here, and I follow up the process from identifying the problems to solving them with my team. • I am a part of the technical team that conducts interviews for recruitment to The Revenue Administration IT Group, to choose right people to work with.

  • ePlatform
    • Türkiye
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Product Manager
      • Jun 2019 - Jul 2021

      • Leading the analysis, test, maintenance and financial advisor teams.• Collecting customer needs, making time plans and managing teams to follow the plan.• Arranging sprint planning meetings and deploy schedule.

    • Product Maintenance Team Leader
      • Nov 2018 - Jun 2019

      • Leading the team which supports our customer, The Revenue Administration a part of Republic of Turkey Ministry of Treasury and Finance, on the software we develop called Defter-Beyan Sistemi.• Testing, approving or rejecting the code changes which developers made to deploy on live website.• Managing a part of developer team on some busy periods to develop a specific module.

    • Senior Business Analyst
      • Jun 2018 - Nov 2018

      • Analysing the needs of customer and creating necessary documentation for developers to write appropriate codes.• Troubleshooting and providing support to the customer on the software we develop.• Creating issue tickets for bugs detected on live website.

  • Vodafone Turkey
    • Access Network L3 Opr. & Sup. Expert
      • Aug 2014 - Jan 2018

      • Troubleshooting and providing technical support to Access Network and other departments with on-call shifts, contacting vendors when needed.• Performing network wide audit checks, diagnosing network inconsistencies and liaising with relevant departments in order to solve them.• Developing software which helps to make colleagues jobs easier, faster and more accurate, giving first hand support to this software 24/7.• Testing and approving new equipment as well as new software after an update.

    • RAN 2nd Level Ops. & Config. Expert
      • Jul 2010 - Aug 2014

      • Configuration of BTS, BSC, transcoder, NodeB, RNC, repeater and router equipment for regional networks.• Technical support for L1 monitoring group.• Developing macros and scripts to increase the performance of data gathering and processing.

    • BSS Operations & Maintenance Engineer
      • Jun 2005 - Jul 2010

      • Monitoring alarms and performance metrics in order to assist field engineers in solving problems.• Reporting daily base station outages and raising alarms to the manager.

  • Mikrosaray A.S.
    • Türkiye
    • Industrial Machinery Manufacturing
    • 1 - 100 Employee
    • Support Engineer
      • Jun 2004 - Feb 2005

      • Responsible for setup, maintenance, training and support of POS (Point of Sale) systems. • Experienced on POS systems, client-server communications, Sybase SQL database and CRM. • Responsible for setup, maintenance, training and support of POS (Point of Sale) systems. • Experienced on POS systems, client-server communications, Sybase SQL database and CRM.

  • IBM
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Intern
      • Aug 2001 - Sep 2001

      • Chosen as the only successful candidate for that year after an in-house IQ style test. • Worked in the IT department and had some experience of configuring and repairing hardware of IBM laptops, as well as installing and customizing Lotus software. • Chosen as the only successful candidate for that year after an in-house IQ style test. • Worked in the IT department and had some experience of configuring and repairing hardware of IBM laptops, as well as installing and customizing Lotus software.

Education

  • İstanbul Üniversitesi
    Bachelor’s Degree, Computer Engineering
    1998 - 2002
  • Danisment Gazi
    High School, Physical Sciences
    1993 - 1997

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