Experience

R For Rabbit

• India
• Utilities
• 1 - 100 Employee

• Corporate Sales Manager

  • Oct 2022 - Present

  Branding/Promotion • Convince CA to do branding/Promotional/Training/Campaign activities for online/Offline • Increase Visibility in all CA through sharing monthly sales data and other require report for Online/Offline • Appoint Promoter/Sales Staff for CA as per requirement • Provide all type of assistance/guidance/Materials to CA (Brochures, MRP Sheet, ALL SKU information, Scheme, Margin) Increase Chain Stores (Market penetration) • Addition of New CA (R For Rabbit, Orapple, Bicycle and Feeding Range) and generate business out of Them • Generate business from existing stores by introducing entire product range to all CA's stores • Retain and sustain all key corporate account (First cry, Mothercare, Miniclub, Hamleys and others) • Explore Territory at Maximum level Streamlining Sales/Stores Data by increasing utilizing of Outfield APP • All Leads and Visits should be updated in Outfield • All Deals to be entered in Outfield • All calls of CA to be entered in Outfield • Adherence with Average call ratio to be maintained on Daily basis (5 existing calls and 1 new call) Internal Business Process • Coordination with all departments through an Email only • Follow all company's policies for leave, escalation, any request, attendance, Tour, bills submit • Cross check all PO and process it, maintain inventory and coordinate with backend team and CA • Intimation of Payment, credit note, replacement, pick up request and after sales services to respective departments Payment and RTV Follow Up • Send reminder for due payment and share updated ledger will all CA, Maintain SOR payment data • Collect revised/Advance/Blank cheque on time or inform for NEFT/RTGS to customers and RFR's Accounting department • No overdue should pending more than 75 days, if it will then management will hold the order of that party and after 90 days will hold all the orders of that Sales Person and his Territory • For New parties- 3 to 5 payment should be on advance basis or as per agreed T&C. Show less



Club7Holidays

• India
• Travel Arrangements
• 100 - 200 Employee

• Manager of Sales

  • Oct 2018 - Apr 2022

  Responsible for Sales of Leisure Products for Gujarat Region. · Maintaining the database of the clients. · Managing old client relationships and bringing in new clients. · Understanding client requirements and designing packages according to client needs. · Doing research on new popular lesser known destinations and preparing packages and selling them to clients. · Manage , drive and motivate Leisure team. · BTL – Below the line Activity monthly ( Road show, trade fairs etc. ) · Coordination with suppliers/ground handlers for FIT packages. · Conducting Training sessions for team’s growth and knowledge. · Ensuring Payment collection , handover of the documents to clients. · Lead Tracker/MIS reviews of the team. · Updation of TOSS for the passengers being handled . Show less



Travel Tours Pvt. Ltd

• Pakistan
• Leisure, Travel & Tourism

• Manager

  • Sep 2016 - Aug 2017

  Develop and oversee sales and marketing strategies.  Negotiating preferred rates with vendors of direct travel.  Planning travel accommodations, booking flights, hotels, car rentals, and coordinating activities.  Managing and processing all travel-related documentation, including payments, itineraries, visas, medical, and legal forms.  Assisting with any travel-related issues that may arise.  Creating, optimizing, and monitoring corporate travel policies.  Preparing travel budget reports.  Analyzing and preparing reports on travel spend. Show less



Motif, Inc

• United States
• Outsourcing and Offshoring Consulting
• 200 - 300 Employee

• Supervisor

  • Jul 2010 - Nov 2014

   Managed the team of 75 Reps (Web & Chat)  Driving team to achieve daily, weekly targets  Ensuring monthly targets are met for each team and individual  Analysing and monitoring performance trends to optimize deliverables  Skip level meeting with bottom performers & Weekly OOO with TL & Agents  Sharing improvement areas & providing real time coaching for the team  Random quality check on emails, CRM & Navision updates & process follow-ups  Ensuring none/min losses & escalation by taking extra precautions, validating each booking, random audits on costing by sellers as per SLAs  Playing a key role in running smooth customer support operations for a client who is one of the biggest players in the Global Travel & Tourism Industry (MakeMyTrip)  Successfully been a part of the pilot batch – launching the campaign, being a part of the TTT programs and handling challenges while initiating the project  Handling web based and voice-based customer service – monitoring and achieving set targets for Quality, TAT, C-SATs, etc. on a daily basis Show less



Etech Inc Gandhinagar

• TL

  • Mar 2005 - Jun 2010

   Worked in campaigns serving different geographical regions - mainly US and UK  Obtained thorough understanding of Industry Verticals like Telecommunication, Internet Services, Banking and Financial Services, Satellite TV Services and others while working for different processes in my tenure  Maintained extensive communication with clients through regular con calls and feedback sessions  Participate in client/internal review calls and handle escalations  Ensure that there is cross-training and back up plans for all the processes within the domain  Achieved daily, weekly and monthly targets individually and for the team after getting promoted in training division  Career development and show the road-map to each individual in the Domain  Responsible for man management issues such as recruitment, performance management, guidance, career progression, motivation etc.  Develop leadership skills amongst team so that they are able to take on larger responsibility  Coordinate the Reward & Recognition programs for the team & have the desired impact on employee motivation Show less