Yaron Makler
Customer Success Manager | Enterprise Account Executive at Treedis- Claim this Profile
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Bio
Itai Neoran
I had the pleasure to work with Yaron in Waves Audio, shipping and supporting hundreds of different software and hardware products, with critical users around the globe, in studios and live concerts, including all major tours. Yaron has been an exquisite manager of the technical support, and which led Waves' users to write back in appreciation for the warm and highly technical assistance they were receiving. I wish Yaron a lot of success in any new challenge and position he may choose to take.
Eyal Keren
Over his long tenure as the Tech Support team manager at Waves, Yaron has proven to be a high quality effective manager delivering quality results in one of the most complex and demanding roles in the company. Yaron is a very reliable professional with a customer centric approach to problem solving . His easygoing attitude has helped make him the goto guy in the company and an integral part of the team.
Itai Neoran
I had the pleasure to work with Yaron in Waves Audio, shipping and supporting hundreds of different software and hardware products, with critical users around the globe, in studios and live concerts, including all major tours. Yaron has been an exquisite manager of the technical support, and which led Waves' users to write back in appreciation for the warm and highly technical assistance they were receiving. I wish Yaron a lot of success in any new challenge and position he may choose to take.
Eyal Keren
Over his long tenure as the Tech Support team manager at Waves, Yaron has proven to be a high quality effective manager delivering quality results in one of the most complex and demanding roles in the company. Yaron is a very reliable professional with a customer centric approach to problem solving . His easygoing attitude has helped make him the goto guy in the company and an integral part of the team.
Itai Neoran
I had the pleasure to work with Yaron in Waves Audio, shipping and supporting hundreds of different software and hardware products, with critical users around the globe, in studios and live concerts, including all major tours. Yaron has been an exquisite manager of the technical support, and which led Waves' users to write back in appreciation for the warm and highly technical assistance they were receiving. I wish Yaron a lot of success in any new challenge and position he may choose to take.
Eyal Keren
Over his long tenure as the Tech Support team manager at Waves, Yaron has proven to be a high quality effective manager delivering quality results in one of the most complex and demanding roles in the company. Yaron is a very reliable professional with a customer centric approach to problem solving . His easygoing attitude has helped make him the goto guy in the company and an integral part of the team.
Itai Neoran
I had the pleasure to work with Yaron in Waves Audio, shipping and supporting hundreds of different software and hardware products, with critical users around the globe, in studios and live concerts, including all major tours. Yaron has been an exquisite manager of the technical support, and which led Waves' users to write back in appreciation for the warm and highly technical assistance they were receiving. I wish Yaron a lot of success in any new challenge and position he may choose to take.
Eyal Keren
Over his long tenure as the Tech Support team manager at Waves, Yaron has proven to be a high quality effective manager delivering quality results in one of the most complex and demanding roles in the company. Yaron is a very reliable professional with a customer centric approach to problem solving . His easygoing attitude has helped make him the goto guy in the company and an integral part of the team.
Experience
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Treedis
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Israel
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Software Development
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1 - 100 Employee
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Customer Success Manager | Enterprise Account Executive
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Jun 2022 - Present
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Biosound
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Israel
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Farming
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Co-Founder and Business Development
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Feb 2019 - Jan 2021
Biosound combines advanced technologies (software and hardware components) and is applied in multiple grow methods and for many types of leafy greens and vegetables ● Setting the vision for the company and defining the overall strategy from launch to scale ● Business development and building strategic partnerships and relationships to drive growth. ● Led partnerships with large organizations Strauss Group, Tel Aviv University, HaZera. ● Obtained the Innovation Authority grant for early-stage startups ● Driving day-to-day operations, and project management - planning and executing large-scale pilots in commercial facilities, ● Building our prototype, working closely with suppliers from Europe and US ● Leading the Marketing activities - Branding - logo, website etc. ● Writing and handling the patent. ● Outbound calls to potential partners/clients worldwide ● Aligning resources to achieve key business goals ● Held meetings with potential investors and VCs Show less
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Waves Audio
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Israel
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Software Development
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300 - 400 Employee
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Head Of Customer Support
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Mar 2013 - Apr 2018
#1 company in the Audio-Tech world, manufactures hardware and implements its state-of-the-art software solutions in 3rd party cooperates’ products, like, Dell, Asus, Sony, etc.● Customer Success Manager of Enterprise accounts CBS, Universal Studios, NBA, and more. ● Liaison between QA, Development, Product Management and Sales to identify and answer customer issues ● Direct management of 2 team leaders and a team of 30 representatives - sales and customer service● Mentoring the teams in providing suitable solutions and client retention ● Creation of KPIs and analysis of the actual service measurement for the inbound call center compared to the work plan, with constant SLA improvement ● Creating and implementing an SOP and maintaining continuous improvement in the work processes ● Integrated multiple systems for internal use, such as CRM (Freshdesk), Olark Chat, TeamViewer● Increasing sales through custom-made solutions and creative product adjustments● Intensive recruitment of new employees, including professional training of the service members in the local and global environments - wrote onboarding course Show less
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Technical Support Team Leader
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Jan 2011 - Mar 2013
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Education
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2003 - 2004
Sapir College
Mass Communication/Media Studies -
2004 - 2006
Sound College-TLV
Sound Engineer, Sound Design -
2014 - 2014
Israel Management Center
Employee management and executive training course
Community
