Ophthalmic Technician

Tier 1 Technical Support Agent

• 2022 - Oct 2022

● Triage, contact customers and resolve routine outages remotely ● Document each outage including technical details ● Hardware testing and troubleshooting of network architecture ● Use Linux, Virtual Machines, and OpenVPN to troubleshoot ● Worked with Zendesk ticketing system and Salesforce application. ● Worked and troubleshooted EnGenius and Axis Devices (cameras, routers, speakers, switches ● Triage, contact customers and resolve routine outages remotely ● Document each outage including technical details ● Hardware testing and troubleshooting of network architecture ● Use Linux, Virtual Machines, and OpenVPN to troubleshoot ● Worked with Zendesk ticketing system and Salesforce application. ● Worked and troubleshooted EnGenius and Axis Devices (cameras, routers, speakers, switches

Ophthalmic Technician

• Jun 2017 - Oct 2021

● Data management and administration of patient’s medical records ● Perform all device updates, and support; Windows 7 and Windows 10 ● Experience in refracting patients for contacts/glasses ● Administered and troubleshoot advanced diagnostic technology devices for patients ● Microsoft Office Suite / Office 365 / Microsoft 365 installs and updates ● Performed replacements of devices and documentation of maintenance ● Data management and administration of patient’s medical records ● Perform all device updates, and support; Windows 7 and Windows 10 ● Experience in refracting patients for contacts/glasses ● Administered and troubleshoot advanced diagnostic technology devices for patients ● Microsoft Office Suite / Office 365 / Microsoft 365 installs and updates ● Performed replacements of devices and documentation of maintenance

Ophthalmic Technician

• Oct 2014 - Jun 2017

● Performing various vision and diagnostic test using multiple technologies ● Training on upkeep of company’s HIPAA standards and requirements ● Assisting ophthalmologists with patient procedures ● Customer Service: Triaging patient calls ● Data management for patient’s records ● Performing various vision and diagnostic test using multiple technologies ● Training on upkeep of company’s HIPAA standards and requirements ● Assisting ophthalmologists with patient procedures ● Customer Service: Triaging patient calls ● Data management for patient’s records