Experience

MOGE TEE
• United Arab Emirates
• Food and Beverage Services
• 1 - 100 Employee
• Operations Manager

  • Oct 2020 - Present


LingLiang Worldwide Evangelistic Mission

• United States
• Religious Institutions

• Sunday School teacher

  • May 2014 - Present

  • Prepare teaching materials, select children worship songs, bible stories.• Engage the children into the songs and stories, so that they may learn from it, and apply it to their daily lives- sharing, caring, forgiving & love like Christ.

• Summer Camp Coordinator

  • Feb 2015 - Aug 2015

  • Met up with e-board members to negotiate camp fees and discount rates for early birds and new friends. New rates and online marketing efforts led to 100% increase in early registration from previous years.• Selected and assigned responsible teenagers with different roles to build up their leadership skills. Chose a passionate team to design Camp T-Shirt, evaluate proposed designs for appropriateness and effectiveness. Procure items and ensure accuracy of shipment.• Set up due dates for each stage of the process and biweekly meetings to ensure all is going to the right direction and oversee the entire progress.• Create Facebook event page and other social media sites to automate registration process and drive participation. • Assigned teams to research transportation providers, evaluate and negotiate rates. Ensure adequate capacity for all registered participants.



Bonchon Franchise LLC

• Operations Field Consultant

  • Jun 2017 - Jun 2019

  - Assigned to oversee over 30 stores that are in the region.- Takes over communication after Franchisees signed the lease, introduce to POS vendors, follow up on Construction Status, Initial Training, Staff Training, Soft Opening preparation and conduct Post Opening follow ups.- Perform Onsite training for upcoming locations- conduct Menu Orientation, Back of the House training, manager POS training, Food Quality, Services to prepare the store to have a smooth Soft Opening. - Conduct Quality Assurance Program for all locations in the states to ensure quality and services are not being compromised.- Build up communication channel with Franchise partners and ease communication between local stores and different teams at Head Quarter Office.- Communicates with Franchise partners and managers to ensure daily operations are smooth, intervene whenever necessary.- Ensure food quality and service is up to standard, and act as an inter-mediator between customers and franchisees for all emails coming-in through Corporate site.- Perform Sales Analysis for each store to better understand the status of each store and possible areas of improvement.- Brainstorm and assist with Franchisees with Local Store Marketing Strategies.- Review local store Marketing requests with Marketing team and perform Aloha POS system updates for all Aloha locations after the request has been approved. - Conduct annual Menu POS updates for all Aloha POS users.

• Operations Supervisor

  • Jun 2016 - Jun 2017



Red Velvet NYC

• United States
• Food and Beverage Services
• 1 - 100 Employee

• Operations Intern

  • Feb 2016 - May 2016

  • Research on products that would enable the company to efficiently package orders. Arrange calls and emails from different vendors, compare and contrast price points on products that benefits the company. • Weekly inventory tracking, ensure all products are fresh and precisely measured, restock based on demand. • Ensure quality of ingredients are consistent across all the recipes- premeasures all different types of ingredients . Package orders in a presentable manner that wakes the baker inside the customers.



Chic Nail & Spa

• United States
• Individual and Family Services

• Nail Technician

  • Aug 2014 - May 2016

  • Greet customers when they come in, be a listener, engage in conversations, get to know the customers and understand their needs • Provide exceptional services in nails • Act on the role of a manager when both bosses and managers are away, set up promotional displays, check in/out customers, deal with customer complaints and store financials • Greet customers when they come in, be a listener, engage in conversations, get to know the customers and understand their needs • Provide exceptional services in nails • Act on the role of a manager when both bosses and managers are away, set up promotional displays, check in/out customers, deal with customer complaints and store financials



Queen Jane Nail & Spa

• Front Desk Receptionist

  • Feb 2014 - Jul 2014

  • Managed clients’ personal and financial information with a customer relationship management (CRM) tool.• Dealt with client complaints in a profession manner. Make sure to hear from both sides in a situation to make fair & effective decisions. • Set up promotional displays that attract clients’ attention and led to increased sales opportunities.• Managed direct communication with clients via phone and email.

• Nail Technician

  • Nov 2011 - Jan 2014

  • Greet customers when they first came in, have them come in exhausted yet feeling pampered and satisfied.• While the boss and managers are on vacation, I would take on the role of a manager for that period of time. Adding on top of my current responsibilities as a nail tech.



Private

• United States
• Real Estate

• Private Tutor

  • Dec 2010 - Jun 2011

  Help student with all subjects that she was enrolled in, ranging from English, Chinese, history, science to math. One great accomplishment would be that she passed most of her exams in contrast to failing them before we started the tutoring sessions. Help student with all subjects that she was enrolled in, ranging from English, Chinese, history, science to math. One great accomplishment would be that she passed most of her exams in contrast to failing them before we started the tutoring sessions.