Information Technology Specialist to Rheinmetall Denel Munition

• Jun 2019 - Present

Contracted from Metisware at Rheinmetall Denel Munition. Have also been tasked with temporarily managing & overseeing the I.T department & operations at RDM South Africa Boksburg site, at regular intervals. This includes & is not limited to : - Handling call tickets & assignments to technicians. - Creating & presenting in SOR meetings with management. Giving statistics, status updates & feedback from I.T side. - Creating site wide tasks & exercises. As well as the directing & completion of these tasks. Etc. Working on a very broad range of technologies, both unique and enterprise levels & standards. Standard as well as confidential policies, procedures and implementations which all include : - Standby & Remote Support (RDM South Africa Boskop site - During year end company closure) - Desktop Support (Local machines, troubleshooting hardware & software, licenses etc.) - Printer & Devices support (Mobile setups with company exchange etc, network printers & configurations, as well as special security devices etc.) - Network Support (Connection & troubleshooting with hubs, switches & routers. Physical network & on desktop side with addresses.) - Conference (Setups & connections for video conferences & conference calls.) - Backup Implementations & schedules (Setups of central network folders with permissions as well as programs configured to backup, protect & secure user data with scheduled backups.) - Server Support (Server infrastructure support with user accounts & nodes, AD, specialized company wide software etc.) - Remote & VPN (Support with VPN programs to ensure remote connectivity & capability.) - IP Phones & PABX (Basic support & troubleshooting with IP corporate phones & communications.) - Company Software Standards (Constant & on point total site wide upgrades to all latest Microsoft software packages & versions as well as all other policy software.) - Various other support, assistance, setup and troubleshooting. Show less

Information Technology Specialist at Rheinmetall

• Jan 2019 - Jun 2019

Information Technology Intern

• Apr 2017 - Dec 2018

Working on a very broad range of technologies, both unique and enterprise levels and standards. Standard as well as confidential policies, procedures and implementations which all include : - Desktop Support (Local machines, troubleshooting hardware and software, licenses etc.) - Printer and Devices support (Mobile setups with company exchange etc, network printers and configurations, as well as special security devices etc.) - Network Support (Connection and troubleshooting with hubs, switches and routers. Physical network and on desktop side with addresses.) - Conference (Setups and connections for video conferences and conference calls.) - Backup Implementations and schedules (Setups of central network folders with permissions as well as programs configured to backup and protect and secure user data with scheduled backups.) - Server Support (Server infrastructure support with user accounts and nodes, AD, specialized company wide software etc.) - Remote and VPN (Support with VPN programs to ensure remote connectivity and capability.) - IP Phones and PABX (Basic support and troubleshooting with IP corporate phones and communications.) - Company Software Standards (Constant and on point total site wide upgrades to all latest Microsoft software packages and versions as well as all other policy software.) - Various other support, assistance, setup and troubleshooting. Show less

Technician, Deliveries, Support, Finances

• Jan 2017 - Apr 2017

I had a wide spectrum role, involving various types of support both inhouse and to clients. Technical and non-technical. I did : - Technical Phone Support. - Callouts. - Deliveries of various devices and types. Both locally and further. - Supervision of the delivery and handover of multi-million rands of enterprise servers to SLA clients. - Inhouse Sales. - Insurance reports etc and Finances. - Various types and levels of client support on laptops and desktops, builds and repairs on both software and hardware levels. For both normal and SLA clients. Critical and non-critical. - Afterhours hardware and networking support with other higher chain technicians. - Getting, completing and delivering tenders and contracts. Show less

Shop Manager, sales and technician

• Mar 2016 - May 2016

Maintained shop desktop computers, was in charge of sales of hardware, software, printing, scans, fax etc. Analized and repaired customer computers and analized and repaired networking problems. Responded to call outs and trained fellow employees. The reason I left was because I wanted to fully focus on getting my higher MCSE qualification. Maintained shop desktop computers, was in charge of sales of hardware, software, printing, scans, fax etc. Analized and repaired customer computers and analized and repaired networking problems. Responded to call outs and trained fellow employees. The reason I left was because I wanted to fully focus on getting my higher MCSE qualification.