Experience

InTienda

• Brazil
• Software Development
• 1 - 100 Employee

• CEO & Co-Founder

  • Jul 2022 - Present

  Com a InTienda é possível a criação de catálogos digitais que direcionam os pedidos para o WhatsApp do vendedor. Durante o processo de compra do cliente, conseguimos gerar informações para tomadas de decisões estratégicas.



VTEX

• United Kingdom
• Software Development
• 700 & Above Employee

• Customer Success Leader - Suiteshare

  • Jan 2022 - Jun 2022

  Management of a 6 members team. Development of a customer success routine for Tier 1 clients. Acting on customers churning reversals. Generate reports of the attendment numbers such as: Tickets solved and ongoing meetings. 1:1 and feedback routines in order to personal development of the team. Due the VTEX's adquisition of Suiteshare, I'm helping on the migration of the CS team to the VTEX's CX team.



Suiteshare

• Brazil
• Software Development
• 1 - 100 Employee

• Customer Success Leader

  • Oct 2021 - Dec 2021

  Management of a 6 members team. Development of a customer success routine for Tier 1 clients. Acting on customers churning reversals. Generate reports of the attendment numbers such as: Tickets solved and ongoing meetings. 1:1 and feedback routines in order to personal development of the team. Main achievements: - Restructured the the team's routine, fitting each team member with his ideal tasks improving the team productivity.

• Business Development

  • Nov 2020 - Oct 2021

  Elaboration of outbound campaigns in order to generate leads while attending to inbound leads. Attending meetings with clients in order to close complex deals. Generation of KPIs reports. Help on the creation of the Partnership Program. Main achievements: - Closed deals with big retail clients such as: Piccadilly, F.A. Colchões and Calçados Constance.



Todo Cartões

• Brazil
• Information Technology & Services

• Account Executive Jr

  • Jan 2020 - Nov 2020

  Porto Alegre Area, Brazil Structured and developed the processes for the new department on the company (B2B Sales). Creation of management reports and operational flows. Elaboration of outbound campaigns in order to generate leads while attending to inbound leads. Prospecting, visting and closing deals with new B2B partners. Measuring results through KPIs and creation of a dashboard on Metabase (SQL BI). Training new partners to access our platform and integrating others through API. Main achievements: -… Show more Structured and developed the processes for the new department on the company (B2B Sales). Creation of management reports and operational flows. Elaboration of outbound campaigns in order to generate leads while attending to inbound leads. Prospecting, visting and closing deals with new B2B partners. Measuring results through KPIs and creation of a dashboard on Metabase (SQL BI). Training new partners to access our platform and integrating others through API. Main achievements: - Development and management of the B2B Sales department; - Record of 8 new B2B partners in a month, names such as: Banco Inter, Dotz, MRV, CSU GOintegro and Bitfy; - 1Q20 New Record on Quarter Results; - 3Q20 Best Quarter in the history of the company and new Monthly Record.

• Customer Success Analyst

  • Feb 2019 - Jan 2020

  Porto Alegre, Rio Grande do Sul Onboarding new customers and health analysis of the ongoing ones. Creation of reports and dashboards. Supporting the customers mediating the conversation with the development team. Responsible for sales to customers who would like to buy gift cards for internal use (inbound). Prospecting new B2B partners for reselling gift cards.



Fitesa

• Brazil
• Textile Manufacturing
• 500 - 600 Employee

• Sales Support Assistant

  • May 2016 - Oct 2018

  Support to customers for both domestic and international market (LATAM, Europe, USA and South Africa). Follow-up of all stages of the customer's order, from production, shipment scheduling (road, sea and air), to delivery at the customer's plant. Negotiation of spot sales of several incoterms. Main Achievements: - Sales and support to major clients including: Procter & Gamble, Ontex, Kimberly Clark and CMPC.

• Sales Assistant Intern

  • May 2014 - Apr 2016

  Support to customers for both domestic and international market (LATAM, Europe, USA and South Africa). Follow-up of all stages of the customer's order, from production, shipment scheduling (road, sea and air), to delivery at the customer's plant. Negotiation of spot sales of several incoterms.



Perto S.A.

• Brazil
• Appliances, Electrical, and Electronics Manufacturing
• 700 & Above Employee

• Operations Analyst

  • Dec 2013 - Apr 2014

  Responsible for planning and following-up the daily production of employees regarding their schedules in order to meet deadlines set by TSE (Tribunal Superior Eleitoral). Admission of new employees and benefits control such as Transportation and Meal vouchers.