Experience

Leankor

• Canada
• Software Development
• 1 - 100 Employee

• Senior Director, Operations and Customer Success

  • Jun 2021 - Present

  Dual focused, senior management role in a highly composable SaaS company. Overseeing all aspects of Customer Success along with minding the corporate finance, human resource, legal and IT functions. Responsible for fostering customer retention, loyalty, and expansion, while ensuring the smooth operation of the company's people, processes, and supporting technology. Dual focused, senior management role in a highly composable SaaS company. Overseeing all aspects of Customer Success along with minding the corporate finance, human resource, legal and IT functions. Responsible for fostering customer retention, loyalty, and expansion, while ensuring the smooth operation of the company's people, processes, and supporting technology.



BOMA Precision Architectural Products

• Canada
• Building Materials
• 1 - 100 Employee

• General Manager

  • Sep 2014 - Mar 2021

  Strategic and visionary leader overseeing the complete order-to-cash cycle for the design and fabrication of architectural products serving the construction industry. Managed marketing, business development, supply chain, product design, fabrication and delivery resulting in doubling of annual revenue in under 4 years. Strategic and visionary leader overseeing the complete order-to-cash cycle for the design and fabrication of architectural products serving the construction industry. Managed marketing, business development, supply chain, product design, fabrication and delivery resulting in doubling of annual revenue in under 4 years.



KITO Canada Inc.

• Director of Operations

  • Jan 2013 - Aug 2014

  Operations leader responsible for 2 Canadian manufacturing facilities producing industrial products in the material handling industry. Inspired highly talented, highly motivated teams in the areas of manufacturing, warehousing, quality, customer service, engineering, and supply chain management. Provided tactical leadership that resulted in incredible service interval improvements that shortened customer wait times by 67%. Interfaced with Japanese headquarters to introduce new products and replicate high quality manufacturing capabilities. Show less



SMART Technologies

• IT Services and IT Consulting
• 700 & Above Employee

• Senior Ecosystem Program Manager

  • Aug 2009 - Jan 2013

  Led the Program Management function in a diverse team of professionals that built and maintained partner programs and relationships. Targeted integration of 3rd party hardware in the areas of hardware, software, and content to enable immediate revenue opportunities and ensure SMART had a sticky platform for user retention and long-term viability. Facilitated the programs and relationships that built out an app-store for SMART’s hardware. Led the Program Management function in a diverse team of professionals that built and maintained partner programs and relationships. Targeted integration of 3rd party hardware in the areas of hardware, software, and content to enable immediate revenue opportunities and ensure SMART had a sticky platform for user retention and long-term viability. Facilitated the programs and relationships that built out an app-store for SMART’s hardware.



Flextronics

• United States

• Project Manager - Customer Transfers

  • Dec 2008 - May 2009

  Project Manager for transition of key customer account from Calgary manufacturing facility to Houston manufacturing facility.

• Senior Sales Engineer

  • May 2006 - Dec 2008

  Through the discovery, proposal and implementation phases of new customer and new product introductions, provide highly polished sales engineering services. Delivering revenue opportunities by interfacing with potential new clients to understand their end-to-end manufacturing and logistics needs and subsequently develop appealing and creative contract manufacturing solutions.



Nortel

• Norway
• Telecommunications
• 1 - 100 Employee

• Manufacturing Engineer

  • Jan 2000 - May 2006

  Representation on all new products developed from concept to their successful transition into general availability. Ensuring design for manufacturability and assembly principles are used in product development. Minimize manufacturing costs by collaborating with design community. Move or replicate manufacturing operations in Europe, Asia, South America, Mexico, and the U.S.A. Representation on all new products developed from concept to their successful transition into general availability. Ensuring design for manufacturability and assembly principles are used in product development. Minimize manufacturing costs by collaborating with design community. Move or replicate manufacturing operations in Europe, Asia, South America, Mexico, and the U.S.A.