Senior Product Manager

• Aug 2023 - Present

Program Manager

• Jan 2022 - Jul 2023

Program Manager

• Nov 2016 - Jan 2022

Mr. Kleiman is a Program Manager for the 2020 Decennial Census program. In his role, he managed the $40M Time & Materials multi-contractor team of 100 persons providing IT services to the United States Census Bureau Technical Integrator contract. He is responsible for managing the Requirements, Architecture, Technical PMs, Release Management, and Security teams. Key responsibilities include monitoring activities, schedule, technical performance and financial profitability under the terms and conditions of the government contractual specifications and requirements to ensure optimum profit and customer satisfaction. He formulates and enforces work standards, assigns contractor schedules, reviews work discrepancies, supervises contractor personnel and communicates policies, and goals of the organization to subordinates; develops proposals and pricing; leads work teams in a continuous improvement environment; and coaches and mentors technical and project team members on effective project management practices and techniques. Show less

PM

• Apr 2016 - Nov 2016

Mr. Kleiman is a Program Manager for the Federal Highway Administration’s (FHWA) Information Technology Support Services II (FITSS II) program to improve mobility on our Nation's highways. In his role, he supports the Firm-Fixed-Price (FFP) and Cost Plus multi-contractor contract team of 150 personnel providing IT services at FHWA's Headquarters and its 60 field locations supporting over 20,000 users nationwide responsible for the management of the Project Management Office; Communications (VoiP, VTC); Capital Planning and Investment Control (CPIC); Infrastructure Support (SAN, Network, Hardware, Software, Asset Management, Backup, DR, CMDB); Applications (FHWA financial and transportation information applications); Service Desk (Deskside support, Applications support, Infrastructure support, managing approximately 700-850 Tier II tickets); and Security (Personally Identifiable Information (PII) breaches, Security Assessment & Authorization (SA&A, Plan Of Action and Milestones (POA&M)). He oversees the full lifecycle of application development, web development, and SharePoint enhancement, maintenance, and production support for the FHWA applications, Service Level Agreements (SLAs), and project deliverables across the program. He implemented Microsoft Project Server to improve overall project and resource management. He is responsible for all aspects of the program management and planning, risk, change, and configuration management, quality assurance, staffing, setting client expectations, and overall task management for the FITTS II program. Mr. Kleiman works closely with the Contracting Officer Representative, develops and presents management briefings to the customer regarding project schedule status, risks and issues status, and mitigation plans. Show less

Senior Program Manager

• May 2015 - Mar 2016

Transportation Security Administration (TSA) Program – Responsible for the oversight and management of Infrastructure, Hardware, Discovery, Assessment Planning, and Migration Execution. o Development and Management of the Project Management Plan, Communications Plan, Escalation Plan, Reporting Plan, Risk Register, Decision Log, Weekly Reports, Action Item List, and Master Project Schedule. Transportation Security Administration (TSA) Program – Responsible for the oversight and management of Infrastructure, Hardware, Discovery, Assessment Planning, and Migration Execution. o Development and Management of the Project Management Plan, Communications Plan, Escalation Plan, Reporting Plan, Risk Register, Decision Log, Weekly Reports, Action Item List, and Master Project Schedule.

PMO Director

• Oct 2012 - Apr 2015

• Transportation Security Administration (TSA) ITIP Program – Project Execution Office Director responsible for the oversight and management of projects. o Implemented innovative and automated tools to objectively measure Project performanceo Program and Portfolio Management of 10 Project Managers and 50 projects o Managed P&L for the equivalent of a $10 million dollar budget.o Developed project organizational, reporting, and metrics standardso Responsible for developing Project Manager Training materials o Implemented standardized project management processes and continuous improvementso Responsible for the delivery of Project deliverables o Responsible for Proposal development and responseo Improved customer relationship by fostering an open and honest dialogue and delivering o Interacted daily with the government Senior Management to discuss project status, risks, issues, impacts, and mitigation planso Responsible for developing and presenting monthly project status briefings to the TSA CIO and TSA Senior Leadership teamo Achieved ISO 27001:2013 Project Management certification Show less

Project Manager

• Apr 2008 - Oct 2012

• Program Manager directly responsible for approximately $15 million annual contract including staffing, budget, and scheduling of many concurrent projects for USCIS CLAIMS 3 (Computer Linked Automated Information Management System). Responsibilities include:o Responsible for 74 overall FTEs and directly responsible for 42 direct FTEso Manage Software Development full lifecycle in a CMMi level-3 organization o Responsible for meeting budget, Earned value, and variance metricso Responsible for managing Operations and Production Support activities o Manage critical projects to migrate from legacy C++ to GUI applications for the CLAIMS 3 application Responsible for transforming to Agile, C#/.Net from VB6 o Responsible for Earned Value analysis, tracking, and reporting to meet program requirementso Work directly with the USCIS OIT Program Manager to prioritize projects and resolve issueso Develop and monitor project schedules using Earned Value management o Hire and manage staff to meet the project requirements Show less

Manager

• Oct 2007 - Apr 2008

• Program Manager responsible for $3 million contract including staffing, budget, and scheduling of several projects for the Census Bureau. Responsibilities include: o Manage several projects to include Decennial initiative, Scanning software application project, and Oracle development project o Work directly with customer regarding issues, risks, budget, staffing directives, and schedules o Hire and manage staff to perform assessment of existing system; validate architecture; identify gaps; develop plan; perform development and testing to meet customer expectations o Develop and maintain issue/risk logs and project schedules Show less

Business Operations Manager

• Oct 2002 - Oct 2007

• Program Services Director – Department of Homeland Security (DHS) Program • This is a performance based, managed services program. Responsible for the matrix management of 30 personnel from the PMO, Finance, Pricing, Procurement, and Fulfillment organizations working directly with the customer leadership team. Responsible for the development of the Business Management proposal section which led to a $45 million contract and hiring of over 30 direct and temporary hires. • Key duties include: o Work directly with the DHS COTR and CO o Purchase Order process management o Product catalog management o Proposal development and response management o Service Order process management o Financial and budget management of $45 million annually o Fulfillment process management o Procurement process management o Pricing process management o Acceptance management o Staffing management o Conformance analysis o Resource management • Responsible for the management and development of the Business Management Volume of the DHS Bridge proposal worth over $50 million annually • Performance Director - Transportation Security Administration (TSA) program • This was a performance based, managed services program. Responsible for the management of Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and Incentive program using the Balanced Scorecard approach. Key responsibilities included management of the SLAs/KPIs including development, maintenance, tracking, and reporting, and development and management of the Incentive program. Negotiating with the customer on the Service Level Agreements and Performance Incentive/Disincentive program worth $50 million. Show less

PM

• 2000 - 2000

• Program Manager reporting to executive management responsible for the $20 million implementation of the internet .BIZ top level domain (TLD) in addition to the integration of Siebel. The project included a staff of 90 engineers, operations, and project coordinators. Key responsibilities included management of the project schedule, budget, planning, vendors, requirements, change management, risks, and issues. Following is a list and short description of the delivered systems that I managed: • The .BIZ TLD internet web system consists of the development of a web-based realtime transactional domain names. The objectives were to perform realtime validations of available names, and allow for the purchase of the domain names. • The Whozilla internet web-based system provides customers with the opportunity to purchase information about available and taken domain names. • The evaluation and selection of an ecommerce common launch platform to enable the quick turnaround of internet web-based products. Show less

REO

• 1993 - 1994