Waleed Saleh
Information Technology Support Engineer at Ithra Dubai- Claim this Profile
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English -
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Arabic -
Topline Score
Bio
Credentials
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A+
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Cisco Certified Network Associate Industrial (CCNA I)
Microsoft -
Microsoft Office 365
Dubai Municipality -
Network+
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• Bachelor of Computer science
Ajman University of Science and Technology (AUST)
Experience
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Ithra Dubai
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United Arab Emirates
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Real Estate
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1 - 100 Employee
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Information Technology Support Engineer
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Jan 2022 - Present
• Used ticketing systems to manage and process support . • Processing incidents and service requests initiated by customers using either the Self-Service Portal, remote troubleshooting, or telephone. • Imaged and prepared new computers for integration into company networks and systems. • Maintain and report hardware inventory on a monthly basis in accordance with corporate requirements. • Installation, Maintenance & Troubleshooting of LAN , PCs, Laptops, Mobiles along with peripheral devices like Printers, Scanners . • Working knowledge of MS Active Directory and office 365 admin. • Manage service requests to make sure that they are not breached and provide status on a service request to a customer. • Contact vendors as appropriate for maintenance in company contracts .. Show less
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Arab Bank
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Jordan
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Banking
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700 & Above Employee
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IT support Engineer at Arab Bank
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Jun 2014 - Jan 2022
• Maintained office PCs, networks and mobile devices. • Troubleshot IT related issues (hardware, software, network,VPN) • Discussed project progress with customers, collected feedback on different stages and directly addressed concerns. • Processing incidents and service requests initiated by customers using either the Self-Service Portal, remote troubleshooting, or telephone. • Imaged and prepared new computers for integration into company networks and systems. • Set up and maintained users accounts and client access. • Recommended new and replacement hardware and software purchases. • Installation, Maintenance & Troubleshooting of PCs, Laptops, Tabs along with peripheral devices like Printers, Scanners, External drives. • ATM status monitoring and vendor coordination. • Sophos data encryption application installation. • Working knowledge of MS Active Directory and office 365 admin. • Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision. • Used ticketing systems to manage and process support actions and requests. • Guaranteed successful technical upgrade projects for clients by collaborating with developers for integrations Show less
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Dubai Municipality
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United Arab Emirates
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Government Administration
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700 & Above Employee
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Senior Information Technology Support Engineer
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Apr 2010 - Jul 2014
• Offered new customers training to reduce frustration and improve customer satisfaction. • Prepared new computers and mobile devices according to internal policies on standardized software and security deployments. • Used ticketing systems to manage and process support actions and requests. • Installation, Maintenance & Troubleshooting of PCs, Laptops, Tabs along with peripheral devices like Printers, Scanners, External drives. • Configured hardware and granted system permissions to new employees. • Processing incidents and service requests initiated by customers using either the Onsite, remote troubleshooting, or telephone. Show less
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Commercial Bank of Dubai
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United Arab Emirates
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Banking
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700 & Above Employee
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Information Technology Specialist
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Jan 2008 - Mar 2010
• Created help desk tickets, troubleshot and resolved IT issues. • Offered new customers training to reduce frustration and improve customer satisfaction. • Installation, Maintenance & Troubleshooting of PCs, Laptops, Tabs along with peripheral devices like Printers, Scanners, External drives. • Work with other support groups and vendors to provide seamless support to customers. • Contribute and assist on Project or Changes when required by Manager and ensure Tasks given are handled in proper manner. • Assigned system permissions and set up computers to assist with onboarding new employees • Configured hardware and granted system permissions to new employees. • Documented support interactions for future reference. • Determined hardware and network system issues using proactive troubleshooting techniques. Show less
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Education
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Ajman University
Bachelor's degree, Information Technology
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