Experience

Hotel Mehran Karachi

• Pakistan
• Hospitality
• 1 - 100 Employee

• Night Duty Manager

  • Mar 2011 - Present

   Responsibilities for all operations of the front office, housekeeping, engineering, room service, security. Taking round of whole hotel property and supervising the staff that either they are working properly or sleeping. To manage the pickup from airport, rooms and meals for large number of guests in the situation of sudden arrival in the night shift. Responsibilities for looking after the restaurants staff and the guests whether they are looked after properly or the service has been given promptly or not was a part of my scenario. The main idea was guests satisfaction. Taking care of daily arrivals. Sorting out the regular guests and the VIPs. Guide the reservation supervisor in their functions to ensure optimum occupancy with a maximum average room rate. Take personal interest and pride in the responsibility of ensuring that the lobby area, reception desk and cashier’s desk is kept in a clean and orderly state at all times. Ensure that the credit policy of the hotel is rigidly followed in order to minimize uncollectible city ledger accounts arising from inaccurate or incomplete billing instructions. Taking care of guests complaints and giving a fast response to their needs. Conscientiously develop and train junior staff to perform their functions with maximum productivity and efficiency so as to prepare them to take on greater responsibility. Giving the necessary training to the staff how to be a good hotelier and improving their skills to supervise.

• Night Duty Manager

  • 2011 - 2013

   Responsibilities for all operations of the front office, housekeeping, engineering, room service, security. Taking round of whole hotel property and supervising the staff that either they are working properly or sleeping. To manage the pickup from airport, rooms and meals for large number of guests in the situation of sudden arrival in the night shift. Responsibilities for looking after the restaurants staff and the guests whether they are looked after properly or the service has been given promptly or not was a part of my scenario. The main idea was guests satisfaction. Taking care of daily arrivals. Sorting out the regular guests and the VIPs. Guide the reservation supervisor in their functions to ensure optimum occupancy with a maximum average room rate. Take personal interest and pride in the responsibility of ensuring that the lobby area, reception desk and cashier’s desk is kept in a clean and orderly state at all times. Ensure that the credit policy of the hotel is rigidly followed in order to minimize uncollectible city ledger accounts arising from inaccurate or incomplete billing instructions. Taking care of guests complaints and giving a fast response to their needs. Conscientiously develop and train junior staff to perform their functions with maximum productivity and efficiency so as to prepare them to take on greater responsibility. Giving the necessary training to the staff how to be a good hotelier and improving their skills to supervise.



Telenor Pakistan

• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Representative Officer

  • Jun 2010 - Jan 2011

   Taking calls of customer who are using this connection.  Listening their suggestions and forward to higher management by mail.  Listening their complains and giving them solutions through system and by forwarding request to back end team.  Giving them information about our network and charges.  Promote our packages and facilities to them.  Facilitate them to use the network if they have any problem.  Taking calls of customer who are using this connection.  Listening their suggestions and forward to higher management by mail.  Listening their complains and giving them solutions through system and by forwarding request to back end team.  Giving them information about our network and charges.  Promote our packages and facilities to them.  Facilitate them to use the network if they have any problem.