Experience

Voca CX Outsourcing

• United States
• Outsourcing/Offshoring
• 1 - 100 Employee

• • Sep 2019 - Present

  VOCA CX is a rapidly growing outsourcing/offshoring service provider dedicated to providing exceptional support to high growth companies across various industries. We provide an array of services centered around customer engagement , product fulfillment and operational efficiency/savings. Our global model allows us to operating centrally from the US, whilst incorporating talent in Jamaica, the Philippines and other countries within the Americas including Mexico, Honduras, Haiti and the Dominican Republic. With our diverse group of professionals, we are able to provide full English support across multi-channels including Phone, LiveChat & Email. However, we also provide bilingual support in Spanish and French as well. We only hire and train the best! Our dedication to our clients and ambition to become a global leader within the BPO space, drivers our recruitment and staffing practices, as we ensure our clients have seasoned and motivated agents to service their customers.Based on 10+ years of experience in the BPO Industry, we specialize in providing Call Center Solutions inclusive of:- Customer Service- Technical Support - BackOffice/ Data Entry- Virtual Assistance/Receptionist - Training/Quality Assurance- Workforce Management/Staffing Show less

• • Sep 2019 - Present


VL BPO LLC
• Customer Support - Process Improvement Consultant

  • Aug 2019 - Present