Experience

The Brewerkz Group

• Food and Beverage Services
• 1 - 100 Employee

• Customer Service Executive

  • Apr 2022 - Present

  - Manage and process daily customers/distributors orders according to PO by entering company’s system. - Liaise with customer/ distributors for all matters pertaining to their order, shipments, or deliveries. - Proceed submission the E-submission for online portals, such as Amazon, Shopee, Lazada (RedMart), DMS System (Cold Storage), Sesami portal which under Changi Airport Group etc. - Process credit notes; raise goods collection and manual DO when necessary. - Transfer of non-stocks customer/distributor order items and works with others CS of subsidiary company (Brewerkz Brewing Co and Crystal Wines Pte Ltd). Trained Senior Customer Service Executive (October 2022 - Present) - Tutor and conduct the junior on the daily order processing and follow up by entering to company’s system. - Oversee and work with logistic team of the daily deliveries. - Resolve delivery arrangement issue by clarifying by driver or customer, expediting correction or adjustment; following up to ensure resolution. - Supervise the stocks level; cooperate with managers of the purchase from oversee and local vendors. - Follow up and ensure of the purchases are complete by receiving all the necessary documents. - Work with accountants of any delay payment or delay shipment by vendor; assist with placement of refunds, exchange, and cancellations. - Generate the invoice and purchase invoice in between of 3 subsidiary companies (Big Easy, Brewerkz Brewing and Crystal wines). - Retain the basic daily duty of logistic as arrange delivery with drivers, goods check with our co-operator warehouse – Singapore Wines Vault & Brewery Brewing factory. Show less



CHARLES & KEITH GROUP

• Singapore
• Retail
• 700 & Above Employee

• Store Visual Merchandiser cum Customer Service Associate

  • Sep 2018 - Dec 2021

  - Awarded Excellent Service Award (EXSA) Silver and Gold - Develop and implement visual merchandising strategies that align with the brand’s image and target shoppers. - Passionate in setting up the store with weekly new arrival according of updates trends and style looks by complying well with company’s standard. - Create visual appealing display and arrange products in an aesthetically pleasing manner to encourage customer engagement and driver sales. - Monitor and analyze sales data and customer feedback to continually improve the visual merchandising and marketing strategies. - Train and develop retail staff on visual merchandising and marketing techniques. - Ensure retail staffs follows the cleaning schedule such that the stores are visually appealing all the time. - Deliver the in-store presentation against our visual merchandising standard by working closely with visual merchandising team. - Be attentive of and well equipped with the latest visual merchandising trend, company marketing campaign concept and VM training contents for VM delivery at high standard always. - Monitor stocks level and coordinate with store manager for the replenishment. - Passionate in delivering customer service, product knowledge and expertise to customer in retail stores. - Promote products and handle customer enquiries. - Achieve personal and shop sales target. Show less



Marks and Spencer

• United Kingdom
• Retail
• 700 & Above Employee

• Area Visual Coordinator cum Sales Associate

  • May 2017 - Aug 2018

  - Assisting Store Visual Merchandiser of setting up the outfit building, mannequin and store display according to every latest line and season. - Provide professional service to customers through giving customer suggestion for outfits matching, manual order particular sizing for customer and follow up for customers’ merchandise with warehouse and other branches. - Provide additional services by measuring the length of merchandise for alteration and do delivery service for some big buyers. - Process delivery invoices of merchandises and updating stock inventory. Show less