Experience

Genesys Talent

• Malaysia
• Executive Offices

• Talent Curator

  • Nov 2017 - Present

  Genesys Talent works with clients to develop customized programs which directly address the diminishing returns of traditional supply chains and sources by bringing down barriers and enhancing fluidity. Our innovative model de-emphasizes reliance on expensive, fully-recruited talent through aggregated sourcing strategies that include non-traditional talent sources, custom candidate networks, curated talent clouds, candidate referral programs/gamification, and proactive re-deployment strategies. Responsibilities: • Approve or reject all submitted applications within two business days for your talent communities. • Carefully review each application to verify the candidate's credentials utilizing the Genesys technology tools to conduct screening processes. Doing so will help identify trends about which candidates have the skill set and cultural characteristics for our clients; the results will be used to continually calibrate the curation standards to ensure they remain up-to-date with employer needs • Adjust curation process and tools to the overall needs of the marketplace as they shift with time, as well as specifically for individual markets • Respond to emails from candidates as necessary • Continually push the curation team to improve processes, with a tight focus on scalability • Having an interest in technology, social assessments, job placements and hiring and entrepreneurship • Highly detail-oriented and organized • Process-oriented; both able to adapt to existing processes and able to provide both constructive criticism and new ideas to improve the curation process • Professional and objective (the curation process can easily devolve into subjective judgments rather than systematic assessments) • A desire to help people in one of the most important aspects of their lives is my number one goal. Show less



Company Confidential

• Hospitals and Health Care
• 1 - 100 Employee

• Talent Aquisition

  • Oct 2017 - Nov 2017

  • Sourced resumes of qualified candidates for specific job orders, using job boards, applicant tracking systems, company websites, etc. • Conducted phone interviews to pre-screen candidates, verifying their qualifications, availability and compensation requirements; documents these interviews. • Set up interviews between candidates and hiring managers. • Involved in recruiting passive candidates, through phone calls, emails, and general relationship-building. • Made recommendations on additional candidate pools and recruiting techniques, after evaluating market conditions. Show less



VXI Global Solutions, LLC

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Care Professional

  • Sep 2016 - Oct 2017

  • Assisted Card members with billing concerns • Assisted Card members with disputes• Assisted Card members with upgrading and new applications for credit card accounts

• Subject Matter Expert

  • Mar 2016 - Sep 2016

  • Handled day to day tasks as a Subject Matter Expert for AT&T.• Assisted new hires by integrating myself as early as product specific training until reaching production floor.• Assisted tenured representatives when it came to complex concerns/issues that they could not handle while on the call.• Handled escalation calls and sales take over calls.• Assisted Partner Team leader in managing team goals and stats.

• Customer Service

  • Feb 2015 - Mar 2016

  • Assisted customer with product malfunction and doing basic troubleshooting.• Assisted with placement of orders, refunds, billing disputes and taking payments.• Assisted customers on Cancelling subscription or accounts. • Mentored newly trained employees.



TeleTech

• Denmark
• Appliances, Electrical, and Electronics Manufacturing

• Customer Service Representative

  • 2012 - 2014

  • Assisted Card members with billing concerns • Assisted Card members with disputes • Focused on Customer Satisfaction • Assisted Card members with billing concerns • Assisted Card members with disputes • Focused on Customer Satisfaction

• Technical Support Representative

  • 2011 - 2011

  • Assisted customer with product malfunction and doing basic troubleshooting. • Assisted with placement of orders, refunds, billing disputes and taking payments. • Assisted customers on Cancelling subscription or accounts. • Assisted customer with product malfunction and doing basic troubleshooting. • Assisted with placement of orders, refunds, billing disputes and taking payments. • Assisted customers on Cancelling subscription or accounts.



Teleperformance Philippines

• Customer Service Representative

  • 2009 - 2011

  • Assisted customer with product malfunction and doing basic troubleshooting. • Assisted with placement of orders, refunds, billing disputes and taking payments. • Assisted customers on Cancelling subscription or accounts. • Mentored newly trained employees and doing floor walk during their OJT phase. • Appointed as a Point of Contact when direct supervisor was absent. • Assisted customer with product malfunction and doing basic troubleshooting. • Assisted with placement of orders, refunds, billing disputes and taking payments. • Assisted customers on Cancelling subscription or accounts. • Mentored newly trained employees and doing floor walk during their OJT phase. • Appointed as a Point of Contact when direct supervisor was absent.