Experience

Toyota of Fort Worth

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Business Development Center Representative

  • Aug 2020 - Present



Al Serra Chevrolet

• United States
• Individual and Family Services

• Internet Manager

  • Apr 2014 - Dec 2017

  Coordinated and responded to complex customer Internet sales requests, resulting in increased sales and customer satisfaction. Handled customer inquiries and resolved vehicle issues in a timely and professional manner. Worked independently and thoroughly with customers to understand their needs and provided them with a solution. Took the initiative to participate, encourage and lead the team in assigned tasks. Shared product knowledge with customers while making personal recommendations. Negotiated prices, terms of sales and service agreements. Contributed to repeat and referral business by using strong customer service and problem solving skills. Collaborated with colleagues to exchange selling strategies and marketing information. Maintained friendly and professional customer interactions. Maintained quality control/satisfaction records, constantly seeking new ways to improve in sales. Effectively closed automotive sales by using a 'team approach' to generate growth in revenue for the department and dealership. Experienced in cashiering, sales, and leasing. Proficient typing and computer skills. Trained in Reynolds & Reynolds, Autotrader, Google Docs, and Microsoft Office/Word/Excel/Powerpoint.



Laurel Manor Care Facility

• Certified Nursing Assistant

  • Aug 2008 - Dec 2013

  Performed a wide range of direct patient comfort and personal care duties including bathing, feeding, toileting, elimination, incontinent care, general patient hygiene, prevention of skin breakdown, rehabilitation, and non-routine care and comfort needs for the psychological, social, and spiritual well-being of the patient. Assisted in educating patients and family members of the importance of safe and proper health care. Utilized effective communication skills to establish and maintain constructive interpersonal relationships with patients, families and members of the interdisciplinary team. Performed post mortem care with dignity.



St Francis Hospice and Palliative Care

• PRN Certified Nursing Assistant

  • Jul 2010 - Mar 2013

  Assisted with ambulation, range of motion exercises, positioning/turning, transfers according to patient’s abilities, tolerance and preference. Provided personal care to patients including: bathing, peri-care, shampoo, oral hygiene, denture care, nail care, shaving, and assistance with dressing. Provided timely and accurate documentation according to assignment and patient acuity in relation to plan of care using electronic medical records. Cooperated with all co-workers and demonstrated flexibility, dependability, professionalism and maturity when performing all duties. Promoted a positive public relationship with patients, family and facility staff.



Copperfield Pool

• United States
• Higher Education

• Lifeguard

  • May 2009 - Aug 2010

  Supervised swimmers for safety and crowd control. Enforced safety and pool regulations. Promptly reported any safety hazards to supervisor. Completed incident reports as necessary and assisted in maintaining routine documents and reports. Responsible for vacuuming, skimming, and routine pool maintenance. Operated water pumps and controlled chemical additives to ensure pool water met specified standards. Applied disinfectant to showers, floors, and decks. Ensured cleanliness of the buildings’ grounds and pool area. Checked I.D. cards for authorized patrons and collected usage fees, if applicable.