Experience

FunStock Ltd

• United Kingdom
• Book and Periodical Publishing

• Operations Manager

  • Apr 2021 - Present



FOCO UK

• United Kingdom
• Artists and Writers

• Head Of Operations

  • Dec 2018 - Apr 2021

  As a key member of the Senior Leadership Team, alongside fulfilling responsibilities as highlighted in the previous operations management roles I have also increased line management responsibilities.Key Responsibilities:• Adapted to a changing marketplace, I led a business critical project to create and manage an ecommerce retail supply chain for own transactional website. We have been able to meet the significant customer demand and scaled appropriately.• My role oversees all product launches on the site and all linked social media for subsequent campaigns.• I also act as the focal point for ecommerce teams in the UK and US and ensuring all relevant KPI’s are achieved.

• Operations Manager

  • Nov 2017 - Dec 2018

  My role was to manage and coordinate day-to-day operations and implementing policies and procedures to support operational efficiency underpinned by quality control and promoting professional service delivery at all times.Key Responsibilities:I instigated and regularly set performance targets and deadlines aligned to the organisational objectives, monitoring budgets, and regularly reporting data to the Board of Directors.• Established and implemented priority controls and processes into the Product Team thus driving accountability across the team to proactively identify and action the most commercially viable work first.• Championed inter-department collaboration through introducing shared objectives and individual objectives that were reviewed biannually and were aligned to the overall company goals.• Proactively undertook sample checking to ensure all design briefs were followed correctly. Extensive liaison at factory level overseas to resolve any technical issues. Tracked production timelines.



Forever Collectibles UK Ltd

• European Product Manager

  • Jun 2015 - Nov 2017

  Subsequently promoted into a more strategic role, I led initiatives to increase market share and remain ahead of the competition. I continued to travel regularly to factories negotiating with suppliers, sourcing new products and attended relevant trade shows. I was responsible for a 6-strong Product Team, encompassing Designers, Product Developers and Product Approval staff. Key Responsibilities:• I held responsibility for all product launches, deploying high levels of organisational and planning.• Scheduling and coordinating project milestones to meet timescales, budgets and cashflow across the organisation closely collaborating cross functionally. • Initiated and implemented a Spring/Summer launch and the sourcing of a textile range from Pakistan.



Forever Collectibles

• United Kingdom
• Textile Manufacturing

• Production Manager

  • Nov 2012 - Jun 2015

  Whilst undertaking this very outwardly facing role, building trusted relationships within the client portfolio, I undertook extensive travel throughout the UK, China, Hong Kong, Turkey and Pakistan to meet factories acutely focused on quality control and production timelines are met.Key Responsibilities:• To reduce errors further down the line, I meticulously verified and checked all pertinent information and details including: barcode information, hologram placement and packaging requirements aligned to purchase order instructions.• It was important to track critical paths for all bulk orders and monitoring to ensure smooth production at factory level and timely shipment. Built a deep understanding of managing international supply chains.• Played a major role in contract management and price negotiation with overseas and UK suppliers.• Liaised effectively throughout the business and cross functionally to monitor and check production of goods were aligned to project timelines and of the correct quality standard. Executed annual stock take.• Demonstrated shrewd contract and negotiation management skills in which to effectively work with haulage and delivery companies including FedEx and DHL and the 3rd party warehouses. Set and regularly reviewed compliance to SLA’s and agreed KPI’s.



Home Win

• Retail Apparel and Fashion
• 1 - 100 Employee

• Buying and Stock Control Manager

  • Jul 2011 - Oct 2012

  Applying strong operational management experience, I was responsible for a small team of 3 and fulfilled a broad and challenging role. Key Responsibilities: • Planning of staggered stock levels aligned to storage and budgetary constraints.• I frequently acted as an escalation point for customer service issues, recognised for swift and efficient resolution.• Through creating and running weekly stock reports we were able to send to customers giving accurate and up to date information.



Gap Inc.

• United States
• Retail
• 700 & Above Employee

• Distribution Planner

  • Oct 2010 - Jul 2011

  Due to experience within the Textiles industry, I was recruited with accountability for the inventory distribution of the Boys Department across all of Europe.Key Responsibilities:• Defined and implemented strategy for each category and market, leveraging data driven insights.• Key contributor in previous seasons’ review meetings to support critical decision making during current and future seasons, including ensuring the correct ratio of sizes ordered.• I developed and maintained effective processes and controls to track all inventory and closely interfacing with the Merchandising Department to resolve any queries and late lines.

• Purchasing and Planning Supervisor

  • Oct 2006 - Oct 2010



Mothercare PLC

• United Kingdom
• Retail
• 700 & Above Employee

• International Merchandise Assistant

  • Aug 2005 - Oct 2006