Support Manager

• Mar 2022 - Present

Training Consultant

• Apr 2018 - Mar 2022

As a Training Consultant I am tasked with the onboarding of new employees. I take themon an educational journey that through training and coaching ensure they possess the levelof technical knowledge, communicational skills and understanding of our products. This is toensure they live up to 3´s expectations of a good customer service agent.With my strong analytical mind, I am responsible for the completion and maintenance of3’s internal Help Center used in the customer service department. This includes creating newprocesses and making sure all processes are up to date with potential changes. My mindsetis always ‘Work smarter not harder’.I regularly participate in various internal projects. This is to ensure the understanding oftechnically difficult content, for which is later presented to the employees.- Managing employees- Coaching employees- Educate in systems, processes and products- Creating and maintaining processes- Ensure and develop up to date teaching materials Show less

Retention specialist

• Nov 2017 - Mar 2018

My job was to prevent churn and keep retention. I talked with both consumer and businesscustomers who wanted to cancel their subscriptions. As a Retention Specialist at 3, it isrequired to have people skills, empathy and be a strong mediator to ensure customersretain their subscriptions.To be able to match all customer types, I found it important to be aware of tone of voiceand language used, both to take control of the communication with a focus on thecustomer's challenge, but also to ensure the best possible experience for the customer.- Communicatively strong in both dialogue and writing- Logically thinking and structured- Patient and great listening skills Show less

Event coordinator

• Aug 2014 - May 2017

At BarGruppen, I was part of the creative department. One of the responsibilities was the overall marketing on social media. I was primarily responsible for our marketing through our newsletter, that was sent out via our database in mailchimp, which I also created and maintained. I ensured the overall contact with our study representatives and administrators at various educational sites, and we planned all the intro parties, pre-intro parties etc., at our 15 bars in center of Copenhagen. In addition to the events themselves during the introductory period, there was a strong focus on creating increased loyalty with our new potential customers and making them part of our loyalty program. This was done in collaboration with the major suppliers of products for the night life. - Project coordination - Networking - Online marketing Show less

Aftalestyre

• Apr 2012 - Jul 2012

Koordinering og planlægning af 10 backstage workshops for virksomheder ved Roskilde Festival 2012. Herunder styring af billet salg, forberedelse, afvikling og afrunding af enkelte workshops. Ialt deltog 50 fordragsholdere og mere end 200 gæster i disse events. Koordinering og planlægning af 10 backstage workshops for virksomheder ved Roskilde Festival 2012. Herunder styring af billet salg, forberedelse, afvikling og afrunding af enkelte workshops. Ialt deltog 50 fordragsholdere og mere end 200 gæster i disse events.

Bartender - Bar ansvarlig

• Aug 2009 - Jul 2011

Travel guide & Supervisor

• May 2008 - Dec 2008

TRAVEL GUIDE, 3 months: Alanya Turkey As a tour guide, I was part of an 8-person team, which was responsible for the daily operation of the destination. The job included daily contact with the guests, making sure they had the best holiday ever. I would help them with hotel problems, informing them on day-to-day activities, selling excursions they would enjoy, and in more serious situations taking then to the hospital. In addition to transfer trips from and to the airport, I ran many excursions weekly, often with 40+ participants. HOTEL RESPONSIBLE, 2 months: Kemer Turkey As hotel responsible in Kemer, I was responsible for the daily operation of the destination and worked together with 2 guides from Solreiser to ensure that all the Scandinavian guests at the destination had the best possible holiday. In the daily operation, I was responsible for all excursions, all hotel visits, all welcome meetings, and all transfers for the Danish guests in Kemer. During this period, I was the right hand of my destination manager, and was in charge of all contact with hotels, external guides, local hospital etc. Supervisor, 2 months: Sanya China After Turkey I was offered a job as a supervisor in China. I was there for 2 months, and was in charge of preparing the destination for guests, i.e hotels, trips and transfers. After that I also ran the daily operations before I returned home to Denmark. During the period, I was responsible for all the communication between 4 hotels, both in relation to accommodation of guests, and possibly problem solving between hotels and guests. I was also making sure the quality of all existing and new excursions was up to standard and helped to choose the final selection of excursions for the guests. These were also excursions that I self later conducted. Show less