Experience

Casino Grand Bellagio

• Georgia
• Gambling Facilities and Casinos
• 1 - 100 Employee

• Head of Marketing Department

  • Jul 2023 - Present

• Marketing Specialist

  • Jan 2023 - Jul 2023

  As a Marketing Specialist, I have been in charge with conducting market research and analysing trends to identify new marketing opportunities and gain insights to assist in shaping marketing strategy. My duties also cover development, implementation, and tracking of marketing arrangements such as email, social media, digital campaigns and events, and later analysing and reporting on the performance and efficiency of campaigns. During that process, my duties include writing, proofreading and editing creative content across different mediums. I am actively involved in developing and creating marketing materials, such as sales and product collateral, ensuring that brand guidelines are met. As part of my responsibilities, I collaborate with other internal teams (e.g. product and sales) to develop and monitor strategic marketing initiatives, also work with external agencies and vendors to implement marketing projects. Show less



Global Defense Group LTD - Battleground

• Georgia
• Retail

• Legal and Administrative Assistant

  • Jul 2022 - Jan 2023

  As a Legal and Administrative Assistant, I was in charge with translating and running official correspondence with weapons and ammunition suppliers overseas. My duties also covered preparing necessary legal documentation to submit to the Ministry of Defence of Georgia in order to obtain relevant permissions and licenses for importing military goods. As a Legal and Administrative Assistant, I was in charge with translating and running official correspondence with weapons and ammunition suppliers overseas. My duties also covered preparing necessary legal documentation to submit to the Ministry of Defence of Georgia in order to obtain relevant permissions and licenses for importing military goods.



Delta Holding

• Serbia
• International Trade and Development
• 100 - 200 Employee

• Marketing and Administrative Assistant

  • Nov 2019 - Feb 2020

  As a Marketing and Administrative Assistant, I was in charge with compiling electronic reports for salesforce team and performing office duties in order to ensure smooth running of the services for clients. As a Marketing and Administrative Assistant, I was in charge with compiling electronic reports for salesforce team and performing office duties in order to ensure smooth running of the services for clients.



The Biltmore Hotel Tbilisi

• Georgia
• Hospitality
• 1 - 100 Employee

• Marketing and Guest Relations Supervisor

  • Nov 2017 - Oct 2019

  As a Marketing and Guest Relations Supervisor, I was in charge with leading and supervising the guest relation team schedule of the working day ensuring that guest service officers are assigned to their queries and are available all the times for customer assistance. As part of my responsibilities, my job included welcoming and escorting VIP guests to the hotel and casino area, representing the services, resting and entertaining programs. I was involved in reservation and complaint resolution processes and performed daily facility checks to ensure that all amenities were available and that the premises were clean and maintained. Additionally, I assisted guest relations managers in hiring and training team members to provide exceptional hospitality services. Show less



Hilton Batumi

• Georgia
• Hospitality
• 1 - 100 Employee

• Guest Relations Supervisor

  • Aug 2016 - Oct 2017

  As a Guest Relations Supervisor, I was leading and coordinating the guest relation team workflow and schedule making sure that the service is consistently offered in a professional, friendly and engaging manner by closely following all the predefined standards, policies and procedures in order to meet Hotel and Casino goals. As part of my duties, I was in charge with welcoming and escorting VIP guests to their assigned rooms, ensuring that guest check-in and check-out services are done promptly and courteously, ensuring that the guest relation staff is available all the times for customer assistance. Additionally, I was actively involved in organising meetings and special events for the guests. Show less



DoubleTree by Hilton Sharjah Waterfront Hotel & Residences

• United Arab Emirates
• Hospitality
• 1 - 100 Employee

• Marketing and Reservations Assistant

  • Nov 2015 - Aug 2016

  As a Marketing and Reservations Assistant, I was in charge with discovering marketing and sales opportunities under supervision of Senior Marketing Director to increase sales. I was also taking part in development and implementation of advertising campaigns through email marketing, social media activities and publishing blogs which resulted in lead generations and allowed me to close successfully three sales opportunities. On the administrative part, my responsibilities covered translation of customer correspondence and running of official communication through emails, including preparation of tailor-made, client-specific property information proposals. Also, I was organising meetings with partner companies. As part of customer relations duties, I was intensely involved in reservation affairs including creation of membership accounts, resolution of customer concerns with reservations and billing issues. Show less



Georgia Revenue Service • შემოსავლების სამსახური

• Georgia
• Financial Services
• 300 - 400 Employee

• Customs Officer

  • Feb 2015 - Oct 2015

  As a Customs Officer, mostly my duties included identification, assessment and execution of further administrative procedures on medium and high-risk goods entering Customs Clearance Zone 'Tbilisi'. As a Customs Officer, mostly my duties included identification, assessment and execution of further administrative procedures on medium and high-risk goods entering Customs Clearance Zone 'Tbilisi'.



Asian Development Foundation

• Education Administration Programs
• 1 - 100 Employee

• Public Relations Supervisor

  • Oct 2014 - Jan 2015

  As a Public Relations Supervisor, I was in charge with building relationships with new media contacts, maintaining relationships with existing ones and managing media requests in a timely and professional manner. My duties also covered administrative and organisational tasks. At the same time I was researching new creative ideas for the foundation. As a Public Relations Supervisor, I was in charge with building relationships with new media contacts, maintaining relationships with existing ones and managing media requests in a timely and professional manner. My duties also covered administrative and organisational tasks. At the same time I was researching new creative ideas for the foundation.



Best Road LLC

• United States

• Procurement and Logistics Supervisor

  • Feb 2013 - Aug 2014

  As a Procurement and Logistics Supervisor, I was in charge with identifying suppliers of bitumen, negotiating the terms such as price, quality of goods, deadlines and placing of purchase orders. As part of my duties, I was analysing invoices to ensure accuracy of goods delivered and monitoring inventory to ensure the flow of goods remain positive. My responsibilities also covered administrative duties including preparation of documentation for customs clearance, receiving and distribution of the goods to their designated area. Show less



Hotel Shine

• India
• Appliances, Electrical, and Electronics Manufacturing

• Administrator

  • Oct 2012 - Jan 2013

  As a Hotel Administrator, I was in charge with operational tasks, including making reservations for guests and keeping them accurate, performing guest check-ins and check-outs, providing them with relevant information concerning the hotel facility services. At the same time I was trying to engage with a variety of customers in a professional manner, safeguarding their information and exhibiting problem solving skills in difficult situations. As a Hotel Administrator, I was in charge with operational tasks, including making reservations for guests and keeping them accurate, performing guest check-ins and check-outs, providing them with relevant information concerning the hotel facility services. At the same time I was trying to engage with a variety of customers in a professional manner, safeguarding their information and exhibiting problem solving skills in difficult situations.



Georgian Tours Agency LLC

• Executive Assistant

  • Dec 2011 - Sep 2012

  As an Executive Assistant, I was in charge with scheduling appointments, maintaining and updating my Manager's daily calendar. My duties also covered coordination of travel arrangements, preparing itineraries and planing logistics. As part of my responsibilities, I was responding to all incoming phone calls, inquiries, correspondence and maintained confidentiality of highly sensitive information. Sometimes I had to manage complex office administrative work requiring the use of independent judgment and initiative. Show less

• Sales Assistant

  • Sep 2011 - Dec 2011

  As a Sales Assistant, mostly I was in charge with provision customers with the relevant information regarding the best touristic directions in Georgia in order to help them select the most suitable tours and vacation destinations.



Caucasus Online

• Telecommunications
• 1 - 100 Employee

• Customer Service Representative

  • Jan 2011 - Aug 2011

  As a Customer Service Representative, I was in charge with responding to customer inquiries and requests via phone, email, and chat in a timely fashion. My responsibilities also included recording of all inquires, requests, resolutions, and follow-up tasks and their escalation to the appropriate department or person in accordance with the outlined guidelines. At the same time, I was trying to display a courteous and empathetic attitude to all customers in order to grow existing customer accounts through provision of exceptional customer service and employing effective sales techniques. Show less