Experience

RMC

• Morocco
• Engineering Services
• 1 - 100 Employee

• Lead Information Technology Specialist

  • Dec 2019 - Present

  • Provide desktop system integration (laptops/desktops/MFD), client security and desktop/laptop hardware support. • Provide RDT&E support for all local bases. • Unpacking and setting up PCs • Maintain and enforce windows active directory domain joining policies of the managed enterprise desktop deployment. • Support network and locally attached printers • Work in Remedy Ticketing System and Enterprise Managed Services (EMS) • Provide desktop hardware, software troubleshooting and repair support on laptops/desktop systems. Troubleshoot end-user approved installed applications issues affected by compliance software and other patches. • Performing inventory on software and computer stock and making request for order or ordering new equipment • Installing PC operating systems via scripted install packages • Process, monitor, generate and respond to trouble tickets. Provide support at customers’ desk as needed. • Trained new hires. • Supervisor and administrated on and off boarding paperwork • Installing application software on PCs • Create and maintain documentation to help train employees resolve day to day issues and knowledge transfer. Show less



Naval Medical Center Portsmouth

• United States
• Medical Practices
• 100 - 200 Employee

• Medical Administrative Assistant

  • Oct 2011 - Sep 2022

  • Provides administrative support services to the Department of Defense by managing the daily functions for a variety of offices to include Psychiatry and Psychology. • Develops and administers procedures for utilization control of specialty clinic referral services. • Gives patients the appropriate paperwork per provider, then email and page the provider with the appointment time one the paperwork is turned in. • Receives charts from patient, verify eligibility of insurance and appointment then co sign the limits of privacy and confidentiality statement. • Greeting and conducting administrative check-ins/check-outs of all patients in accordance with clinic, Department, and Command policies. • Coordinates appointments needed and verifies service members’ information. Answer non-technical questions concerning appointments and refers to staff as required. • Call to re-confirm appointments starting 48-72 hours out. • Mail or fax copies of reports as directed and mail appointment letters. • Answer phone and retrieve messages from the answering machine promptly each morning. • Identifies opportunities to improve work outcomes of administrative clerks, particularly in the area of Customer Service. • Create providers’ schedules daily Show less



Systems Solution, Inc. (SSI)

• Information Technology & Services
• 1 - 100 Employee

• NMCI Field Services\ Cabling

  • Sep 2019 - Dec 2019

  • Under general direction, install, configure, service, repair, and maintain information technology systems in both a stand-alone and client-server environment, including MS server, Defense Message Systems, and other authorized information technology systems. Install, configure, service, repair, and maintain hardware and software for network services, storage networking devices, and servers. • Integrate multiple information systems in a networked environment, evaluate and resolve customer information system problems, effect required hardware upgrades and repair to maintain mission capability. • Install and configure wireless hubs, routers, switches, and various transmission media, server hardware and software, and ensure the proper installation and configuration of workstation hardware and software for efficient operation on the network. • Unpacking and setting up PCs • Understands and uses appropriate tools to analyze, identify and resolve business and or technical problems. • Applies metrics to monitor performance and measure key project criteria. Prepares system documentation. establishes and maintains security, integrity and business continuity controls and documents. • Participates in special studies. • Stays current on emerging tools, techniques and technologies. Show less



Insight Global

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Tier 1 Tech Support Agent

  • Aug 2018 - Sep 2019

  • Troubleshoot issues over the phone or email concerning Microsoft Outlook 2010 and 2016 and escalating what can’t be resolved. • Provides remote support and request fulfillment for computers, printers, mobile devices, and peripherals support. • Worked with Microsoft Windows OS, versions 10, 8 and 7. Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software. • Worked with Remote Desktop. • Do basic Hardware and Software troubleshooting as well as basic network troubleshooting (TCP IP). • Provide excellent customer service / customer interaction skills. • Have exceptional communication and documentation skills for trouble-shooting and trouble ticket handling. Show less



United States Air Force Dental Squadron

• Secretary (Office Automation)

  • May 2018 - Jul 2018

  • Daily I process and route incoming and outgoing materials such as correspondence, reports, memoranda, and other forms of written communication; work related to editing letters, composing letters and reports; reviewing correspondence for accuracy and completeness; and developing standard or form letters. • Determine action for incoming correspondence to forward to the appropriate staff member. • Maintain files or records to keep documents organized according to the organization's polices or procedures. • Manage supervisor's calendar using Microsoft Outlook • Daily I establish, maintenance, control, protection, and disposition of records for efficient reference service and for retrieval of information and materials. • Enter information in database and track it. • Generate reports to obtain and provide information related to organizational, administrative, or procedural matters. • Uses office automation software to perform basic functions such as word processing, electronic mail and/or update electronic files; uses advanced functions of office automation software to produce documents. • Operate a computer to create, edit, print, retrieve, or manipulate documents, charts, spreadsheets, and multiple files. • Schedule appointments, arranging travel, coordinating meeting arrangements, and/or scheduling conferences; and work involved in obtaining and monitoring the use of services, supplies, and equipment. • Assist with the preparation of materials for distribution at presentations or briefs. • Any work related to receiving, scheduling, referring and contracting members of the staff, agency, and persons outside the agency ranging from other government agencies to the general public. • Compose and edit outgoing correspondence to ensure correct content, grammar, and format. • Discuss schedules with personnel to ensure commitments made for conferences or meetings are met. Show less



Andromeda Systems Incorporated

• United States
• Information Technology & Services
• 200 - 300 Employee

• Procurement Tech/Admin. Assistant

  • Aug 2016 - Jan 2018

  Contract policy development • Provide guidance and assistance to organizational personnel in areas such as, but not limited to, use of automation and decision support tools, special projects, training, fact-finding, and other contract support • Utilize automated contract systems such as, Standard Procurement System (SPS), Wide Area Workflow (WAWF) and Federal Procurement Data System Next Generation (FPDS-NG) • Provide Metrics Support o Assist in the preparation of the Contracts Department Metrics o Creation of new databases and entry/verification of data o Establishment of formulas and reporting parameters in complex Access and Excel databases o Create Power Point presentations and presentation materials for use by the Contracts Department and Command o Create reports from various databases that will aid in the management and reporting of the Contracts Department workload o Set-up and assist in maintaining databases • Prepare, organize, file, and distribute monthly Small Business Program status reports • Validate Contract Action Reports (Cars) are entered into the appropriate reporting sites • Review Cars for accuracy of data being entered • Coordinate and prepare responses to procurement data calls • Responsible for researching, compiling and analyzing data and maintaining performance metrics as requested • Prepare contract close-out documents • Miscellaneous clerical, meeting assistance, and administrative duties Show less



Kokua Support Services Corp. (KSS Corp.)

• United States
• Defense and Space Manufacturing
• 1 - 100 Employee

• General Clerk III

  • Apr 2016 - Aug 2016

  • Work and follow specific supply procedures in executing repetitive clerical functions performed in a prescribed or varied sequence, such as coding and filing documents in extensive alpha and/or numeric files. • Perform support duties such as copying, faxing, preparing files and maintaining documentation folders. Also included are procurement folder (jacket) reconciliation, record set-up, file close-out, electronic data entry, and report generation. • Interface with government personnel to provide clerical support as required. • Provide manual and/ or electronic reports on procurement status as required. • Maintain electronic and manual log for all incoming requirements and provide electronic copies via Financial Data Management (FDM) system. • Review contract financial data to compare obligated dollars to remaining dollars. Print reports as required. • Provide contract status to customers, contractors and other contracting personnel. • Prepare closed contract files for storage and archiving and review previously closed contract files for shred eligibility per Contracting Officer direction. • Review recaptured documents for accuracy and process via FDM system. Show less



InfoTech Group

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Administrative Assistant

  • Aug 2014 - Apr 2016

  • Provide administrative support for Senior Leadership for the Directorate of Healthcare Business. • Responsible for collecting, analyzing and inputting data into proper format/spreadsheet for Senior Leadership. • Created/Maintain electronic tickler file to assure timely submission of report elements • Assist Utilization Manager on various phases of operations and reporting systems which generate data pertinent to the administration/operation of Naval Medical Center Portsmouth and its 12 outline clinics. • Type, edit, format, and print a wide variety of documents for the office staff, including correspondence, Fitreps, awards, reports, technical notes, presentations and briefing material in accordance with established guidelines and procedures. • Analyze, extract, and assemble data from files and other records in order to prepare reports in spreadsheet or narrative styles. • Consolidate information for various reports in accordance with established procedures and deadlines. • Kept documents in electronic files for easy retrieval. • Submit yearly budget call request for the Directorate of Healthcare Business. • Created a database to keep track of supply levels and $60,000 dollar Operating/Operational Target (OPTAR). • Maintain supply inventory/log • Responsible for completing monthly reconciliation report and turning into Approving Official in a timely manner • Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction. • Plans and conducts new employee orientation. • Keeps daily time and attendance records for departmental personnel. • Assist staff members with travel request by ensuring the correct information is put into the Defense Travel System (DTS) to include: ◦ Created a step by step go-by for the routing of travel requests Show less



EVMS Health Service

• Accounting Technician

  • Feb 2011 - May 2011

  • Copy/distribute lock box report daily. • Prepare in-house cash bag by separating cash and checks and classifying by insurance classification. • Post cash, checks, and credit card receipts on to daily log. • Filing, scanning, and copying reports daily. • Coded checks for payment, by medical unit, and enter large number of data into Excel spreadsheets daily. • Batched payments, make copies, and take to payment posting department for processing. • Monitored customer refunds including mailing checks back as needed. Show less



Pitney Bowes

• United States
• Software Development
• 700 & Above Employee

• Account Manager

  • Oct 2007 - Jan 2010

  • Ensured employee readiness by training on protocols for customer calls. • Enhanced customer satisfaction by researching, analyzing and correcting errors as appropriate in connection with delinquent account. • Answered an average of thirty plus calls per day in response to customer’s needs. • Collected on delinquent accounts. • Saved people from canceling service. • Ensured employee readiness by training on protocols for customer calls. • Enhanced customer satisfaction by researching, analyzing and correcting errors as appropriate in connection with delinquent account. • Answered an average of thirty plus calls per day in response to customer’s needs. • Collected on delinquent accounts. • Saved people from canceling service.



Time Life/ Lillian Veron

• Seniors Customer Service

  • Sep 2005 - Aug 2007

  • Promoted to Senior Customer Service Rep after less than six months of employment. • Answered an average of fifty calls per day in response to customer’s needs. • Provided meticulous instructions to resolve application issues. • Helped to prevent losing customers by performing duties in customer retention department. • Performed queries in multiple databases. • Enhanced employee performance and boosted team morale through daily discussions and motivational strategies. • Promoted to Senior Customer Service Rep after less than six months of employment. • Answered an average of fifty calls per day in response to customer’s needs. • Provided meticulous instructions to resolve application issues. • Helped to prevent losing customers by performing duties in customer retention department. • Performed queries in multiple databases. • Enhanced employee performance and boosted team morale through daily discussions and motivational strategies.



Sears

• United States
• Retail
• 700 & Above Employee

• MCA / Cashier

  • Oct 2004 - Oct 2005

  • Increased credit card customer base by working with new customers in the development of new accounts. • Used computers extensively in querying customer an account. • Handled cash and credit card transactions in department store environment. • Balanced cash draw at close of shift. • Increased credit card customer base by working with new customers in the development of new accounts. • Used computers extensively in querying customer an account. • Handled cash and credit card transactions in department store environment. • Balanced cash draw at close of shift.